Director of Partner Success
Director of Partner Success
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Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As Director of Partner Success youll be the face and voice of Via for our partners in Northern Europe both internally and externally. In this dynamic role youll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners trusted advisor by providing strategic guidance on operational go-to-market and how Vias product can best serve their goals. Simultaneously you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partners service size and scope.
What Youll Do:
- Define and lead the Partner Success strategy to support regional business goals driving timely and focused execution
- Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
- Build deep and trusting long-term relationships with partners by identifying partner pain points providing solutions and recognising opportunities for service growth and revenue generation
- Analyse service performance data and trends to provide partners with actionable recommendations that improve their services quality efficiency and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
- Strategically navigate your markets unique landscape using research strong analytical skills to build compelling data-driven business cases for our platform and demonstrate our value proposition across a range of verticals.
- Be a thought partner to clients by educating and consulting with them to develop regional transport plans and find funding mechanisms within your market.
- Manage a small team ensuring alignment on priorities and fostering a productive and collaborative team environment
Who You Are:
- You have 10 years of client facing experience with a record of achievement in the Sales Business Development Consulting or similar space with preference for candidates who have worked with the public sector.
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners successes with them
- Intuitive communicator; whether in customer conversations product presentations or written proposals you always strike the right tone and communicate persuasively.
- Quantitatively-inclined and data savvy; you may not be a Tableau expert but you enjoy drawing quick insightful conclusions from complex data sets asking critical questions and synthesising raw numbers into simple actionable recommendations
- Exceptional commercial intuition and judgment -- you know when to push and when to yield in maximising the value of a potential deal.
- A reliable motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments arent deterred by setbacks or pivots and thrive in roles requiring a very high degree of responsibility.
- An excellent team player; youre a meaningful individual contributor and a mentor to others on your team. You view successes as team efforts and enjoy working with others.
- Expertise in renewals up-selling and developing relationships with senior level officials and executives
- Willing to travel 25-50% as needed
What We Offer:
- Joining a global employer with over 700 mobility deployments in 50 countries
- Becoming part of a company that was awarded for its commitment to social good
- Competitive compensation including stock options
- A hybrid working model and a spacious office near Chancery Lane where you can enjoy weekly team lunches
- Comprehensive health scheme offered through AXA
- Partnership with YellowNest a salary exchange benefit that helps reduce childcare fees for working parents
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
#LI-RB1
Required Experience:
Director
Employment Type
Full Time
