Account Manager
Account Manager
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Job Description
Job
Account ManagerDescription
POSITION TITLE: Account Manager Client Services (Dedicated)
Deluxe Media Inc. a wholly owned subsidiary of Platinum Equity is a global leader in media and entertainment services for film video and online content. Since 1915 Deluxe has been the trusted partner for the worlds most successful Hollywood studios independent film companies TV networks exhibitors advertisers and others offering best-in-class solutions in post-production distribution asset and workflow management and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe the company employs over 3200 of the most talented artists developers and industry veterans worldwide. For more information please visit .
We currently have an opening for Account Manager Client Services. The position will be a hybrid role in Burbank CA.
ABOUT THE ROLE: As an Account Manager Client Services you will be responsible for supporting the management of client relationships ensuring the timely delivery of services and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks prioritize orders and resolve issues efficiently. With a focus on detail and professionalism you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.
PRIMARY RESPONSIBILITIES:
Manage Distribution workload and expectations for a mix of major and indie clients internally and externally.
Analyze interpret and prioritize client orders; escalating any projects with a deadline that is in jeopardy
Proactively monitor & audit the shipping queues booking reports content reports and other data to make sure client bookings are accurate ahead of screenings.
Delegate day to day checks to coordinator client operations and the call center as appropriate & necessary when prioritizing client interactions
Provide direction to coordinators and operations regarding priorities.
Update the Release Calendar to reflect ad hoc screenings pre-release screenings and major releases
Update internal reference material including but not limited to: Client Studio Book & Rules Confluence Refence pages and Indie reference sheets
Work with global partners to ensure proper handoff of outstanding tasks per order
When needed create bookings by entering specifications into order management system accurately and timely
Ensure billing details are entered accurately for each order.
Build and maintain strong client relationships.
Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
Oversee contingent workforce to ensure orders are delivered accurately and efficiently.
Subject matter expert in Mastering / Distribution.
Maintain a high level of confidentiality of Deluxe and sensitive client information.
Special projects / other duties as assigned.
A desire to work collaboratively with clients to ensure deadlines are met
QUALIFICATIONS:
Strong attention to detail
Ability to self-start & organize a lot of information flowing from various communication channels (calls texts emails automated reports)
Deep knowledge of internal distribution systems and processes
Ability to effectively document processes designs and workflows
Change management experience to evaluate and implement operational system and structure efficiencies
Ability to effectively communication best processes to clients & coworkers
Excellent verbal and written communication skills
Strong interpersonal skills
Highly organized and able to work independently or with teams
Positive service-oriented personality
If youre an independent thinker with a high level of ingenuity and the above qualifications then wed like you to join our team!
We offer a competitive salary and benefits including 401(k).
Deluxes policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran status sexual orientation gender identity or expression genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local state and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the companys personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
This role is based in California and the base pay range for this role is $68640 to $70000 annually. Actual amounts will vary depending on education skills experience and geographic location.
Required Experience:
Manager
Employment Type
Full-Time
