Customer Service Manager
Customer Service Manager
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Job Description
A growing manufacturing company is hiring an executive-level Customer Service Manager to oversee its finishing departmenta key division responsible for quality refinishing custom finishes and rework operations. The right candidate will bring a leadership mindset strategic thinking and experience managing sizable teams across manufacturing functions.
This role demands more than basic supervision; were looking for someone who can analyze processes implement improvements and align team performance with company goals. The ideal candidate is a dynamic leader who drives growth increases efficiency improves quality outcomes and enhances customer satisfaction.
Key Responsibilities:
- Lead and mentor a large team of finishing technicians and rework specialists
- Oversee daily workflow including custom finishing and quality assurance
- Foster a results-driven respectful team culture through clear communication and accountability
- Ensure adherence to quality and safety standards across operations
- Collaborate cross-functionally with production planning scheduling and QC teams
- Implement process improvements to maximize throughput and minimize delays
- Support onboarding training and team development initiatives
Qualifications:
- Minimum 2 years of proven leadership in manufacturing or production
- Experience managing large teams in a fast-paced environment
- High emotional intelligence and strong interpersonal skills
- Demonstrated ability to drive growth performance and efficiency
- Commitment to quality safety and customer service
- Bilingual (English/Spanish) is a plus
Location: Newark NJ
Type: Full-time 8:00 AM 5:00 PM EST
Salary: $140000$180000/year
To apply send your resume to with the subject line:
Customer Service Manager Job ID #3325642
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Required Experience:
Manager
Employment Type
Full-Time
