Credit Card Customer Service Representative
Credit Card Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Founded in 1963 FirstBank is Colorados largest locally owned holding company and we are still growing serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers communities and employees which is at the center of the companys banking for good mantra. FirstBank believes that diversity equity and inclusion are part of everything we do both within and outside our company and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce but also ensure our employee experience garners a sense of belonging is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. Theres an opportunity for everyone with positions across the company from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Credit Card Customer Service Representative is responsible for supporting consumer and commercial credit card customers over the phone. This position also supports internal departments with credit card related questions. The Representative is responsible for maintaining up-to-date knowledge of credit cards products and fraudulent practices.
What you will do
- Assist customers over the phone with consumer and commercial credit card questions
- Support internal departments with credit card related inquires
- Monitor the Credit Card Customer Service email inbox
- Complete daily credit card maintenance audits and reports
- Maintain up-to-date knowledge of credit card related products and services
- Identify and prevent fraudulent activities by staying current on credit card fraud trends
- Perform other duties and projects as assigned
- Understand and comply with all provisions of the Safety in the Workplace policy
Minimum Requirements
- Entry-level job with little or no prior relevant work experience in the function
Preferred Requirements
- Understanding of general banking and credit card policies
Knowledge Skills and Abilities
- Good verbal and written communication skills
- Good customer-service skills
- Effective problem-solving skills
- Attention to detail and basic organizational skills
- Ability to focus on multiple priorities without degradation in the quality of work produced
- Effective time-management skills
- Ability to work in a fast-paced call center office environment
- Basic Microsoft Word and Excel skills
- Willingness to learn new bank systems products and programs
Working Conditions and Physical Requirements
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery such as a calculator copy machine and computer printer
- Occasionally moves about inside the office to access file cabinets office machinery and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers coworkers and management in-person and on the phone
- Must be able to exchange accurate information
- FirstBank does not currently offer fully remote positions except as required by law. The actual number of in-office days that may be required will vary by business unit role and business need.
Salary Range
$20.00 Per Hour
Statement of Benefits
FirstBank offers a suite of benefits that support our employees professional financial physical emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs 401K/Employee Stock Ownership United Healthcare medical MetLife dental VSP vision Employee tuition reimbursement Volunteer Time Off Short-Term Disability Long-Term Disability and Group Life Insurance/AD&D
EOE/Affirmative Action
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Colorado Job Application Fairness Act
Under Colorados Job Application Fairness Act you have the right to redact from any documents that you submit in connection with your application information that identifies your age date of birth or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information please redact it prior to submitting the documentation
*This job opportunity is expected to close on June 23 2025*
*This job opportunitys deadline has been extended to July 9 2025*
*This job opportunitys deadline has been extended to July 17 2025*
Required Experience:
Unclear Seniority
Employment Type
Full-Time
