Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Provide guidance and decision making to teammates who need assistance with more complex client issues questions or processes.
2. Serves as a key escalation point within Wholesale Payments for product and system-specific requests and will work directly with client stakeholders vendors etc. to resolve as needed.
3. Meets sometimes less-clearly defined demands and influences junior colleagues
4. Researches recommends and implements more efficient processes to improve quality enhance client satisfaction and reduce costs.
5. Prioritizes requests for the team and manages workload across teammates via the workflow system.
6. Engages directly with clients internal partners and vendors regarding issues challenges or opportunities impacting daily activities or systems and drive resolution.
7. Routinely uses significant judgement on moderate to complex business problems and decision making.
8. Supports Leaders with duties that impact the team such as defining and documenting procedures attend meetings as a proxy for manager and serving a subject matter expert for projects.
9. Provide input for teammate evaluations. Participate in and make recommendations for the hiring of personnel.
10. Stays abreast of processes with periodic reviews of procedures. Identifies trends and makes recommendations for streamlining functions and processes to gain efficiencies and improve the client experience.
11. Participates in all control and audit walk-through periodically reviews and tests Risk Controls.
12. Provides general support to Wholesale Payments and other areas of Truist by performing high-volume and time-sensitive routine tasks independently on an as needed basis.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent.
2. Five years of Wholesale Payments Banking Operations or other related work experience.
3. 2 years of consistently high performance as a Team Coordinator I or equivalent work experience.
4. 3 years of direct experience leading a team performance and resource allocation
5. Ability to lead projects or requests of moderate or higher complexity levels and risk exposure
6. Knowledge and experience with Risk Controls and Audits.
7. Excellent written and verbal communication skills
8. Ability to exercise good judgment and use of resources
9. Ability to work independently and manage time effectively
10. Strong organizational and follow-up skills
11. Demonstrates advanced skills in computer applications and Microsoft Office Suite
12. Demonstrates accountability Owns requests or projects and sees them through to completion or escalates accordingly

Preferred Qualifications:
1. Degree in Business Finance Accounting.
2. 3 years previous experience in Wholesale Payments.
3. 3 years project management or Client training experience.
4. Advanced communication and negotiation skills.
5. Training certifications or additional education related to Treasury Management and/or banking operations.
6. Six Sigma certification