Customer Experience Manager/Sr. Manager, Product Management (Hybrid)
Customer Experience Manager/Sr. Manager, Product Management (Hybrid)
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$ 120000 - 185000
1 Vacancy
Job Description
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time.
#BI-Hybrid#LI-Hybrid
Reports to:
Director Product Management - Small Business (SMB)
About the Role:
We are currently seeking a highly capable and experienced Manager/Sr. Manager to join our Product Management team in Denver. This role is pivotal in leading efforts to enhance the customer experience for small businesses across various platforms including web and communications. The successful candidate will play a key role in experimenting with and optimizing our product roadmaps and will work closely with internal teams such as Design Sales Data Analytics and Marketing. This position calls for a leader who is innovative decisive and focused on delivering exceptional customer experiences.
Responsibilities:
- Develop and execute the strategy and roadmap for the SMB products merchant and partner experience.
- Lead and inspire a high-performing product management team hiring and mentoring to foster collaboration.
- Use data-driven analysis to guide product performance ensuring effective communication within the team.
- Collaborate with Marketing Sales Design and Support teams to create customer-centric products.
- Work closely with engineering to determine optimal technical solutions for customer and business goals.
- Continuously improve product management processes and practices.
Requirements:
- Product Management Expertise: 10 years of experience in product management with a strong emphasis on customer experience and successful product launches. FinTech experience is a plus.
- Leadership: 5 years of demonstrated leadership in developing and guiding product management teams.
- Analytical & Problem-Solving Skills: Excellent abilities in analysis problem-solving and decision-making.
- Collaboration & Communication: Strong skills in collaboration and communication effectively used to influence and align stakeholders.
- Customer-Facing Products: Proven track record in launching and managing customer-facing products.
- Cross-Functional Teamwork: Experience collaborating with business design and engineering teams to deliver top-tier user experiences.
- Agile Methodologies: Familiarity with agile development methodologies.
The budgeted annual salary range for this position is $120000 to $185000. Actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits described in more detail here.
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday with the choice to work remotely on Mondays and Fridays
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.
Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Manager
Employment Type
Full Time
