International Students and Scholars Assistant

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Job Description:

Do you thrive in a collaborative environment where your expertise supports individuals through their academic or employment journey Are you looking for a role that offers a wide variety of tasks and challenges every day

If so The International Students and Scholar Office (ISSO) at Iowa State University is currently seeking applicants for an International Students and Scholars Assistant position!

The successful candidate for this position must be a U.S. citizen or legal permanent resident for access to SEVIS as required by the U.S. Department of Homeland Security and Department of State. In addition this role demands strong organizational skills attention to detail and excellent communication abilities to interact effectively with students faculty staff and other stakeholders.

What Youll Do:

• Serve as receptionist/primary source of information for international students and scholars by responding to telephone/e-mail inquiries and in-person traffic.

• Hire train schedule supervise and support front desk student workers.

• Maintain a digital front desk manual.

• Ensure front desk is adequately and effectively staffed throughout all open hours this includes arranging for additional staffing during peak periods.

• Manage front desk document collection scanning processing and delivery.

• Manage incoming and outgoing mail and courier services for all sections of the office; send related notifications to students scholars and departments; and update ISSO records accordingly.

• Maintain supply inventories order supplies and process billings and invoices.

• Provide support to office staff with calendaring coordinating internal and external meetings scheduling job interviews and assisting with special projects.

• Manage ISSO email account role accounts and listservs.

• Assign student immigration cases to appropriate advisor in response to case management software notifications.

• Acts as DSO in a limited capacity in order to provide travel signatures and print I-20 forms during peak times.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.

About ISSO:

ISSO facilitates the seamless integration and success of international employees scholars and students by providing expert services guidance on immigration compliance and comprehensive support around unique international challenges.

Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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