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You will be updated with latest job alerts via emailJob Description:
We are looking for a Deskside Support Engineer who will be based in Yeovil.
The employee will be required to deliver the following activities:
IMACs Installations Moves Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices
Desktop Support including special project activities
Asset Management & Stock Management.
To manage the lifecycle of loan user equipment
Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
Working directly along side the client managing own workload.
Act as a central point of contact for the customer
Liaising with other support teams
Software and system fault diagnosis analysis and fix.
Take responsibility for stock used and follow the correct procedures regarding stock management.
Case management of Incidents and IMACs in line with SLAs
Acknowledge and respond to emails from Team Leads and Manager
Liaising with other teams or vendors to resolution
Risk awareness of technology and business impact.
Assisting with projects as they arise
Proactively keeps customer updated with problem status at all times.
Identifying and reporting risk as appropriate in accordance with the guidelines
Manage Loan Pool laptops
Comply with Asset Management policies
Working Directly with the client - guiding them on the correct processes to follow to reach the required goal
Manage self when executing Projects
ESSENTIALS SKILLS/QUALIFICATIONS:
Due to the customer requirements successful applicants must be eligible for UK Security clearance
Clean Full Driving License
Proven trouble shooting skills
Previous experience in a similar role
PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 and office applications
Administering Windows ShareFile permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Good knowledge of HP Workstation Desktops & Laptops
Honest and dependable.
Reliable.
Punctual.
Accepts and handles responsibility.
Cooperates with supervisors.
Willing to learn new skills.
Speaks and listens effectively.
Works with minimum supervision.
Solves personal and professional problems.
Excellent Communication and People skills.
Friendly phone manner.
Must be well organised.
Must be able to deal productively with a high workload.
Multi-tasking skills.
A flexible approach and work alongside the various operational teams.
Able to manage own overall activities
May act as Project leader
Manage escalations
Scope and Plan Projects
Professional image at all times
Credible communicator at all levels within customer environment
Broad range of knowledge across multiple IT systems
Basic knowledge of Networks
Basic knowledge of servers
DESIRABLE SKILLS/QUALIFICATIONS:
What We Will Do For You
Still reading Wed love to hear from you apply today.
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Full-Time