drjobs Deskside Support Engineer - Yeovil

Deskside Support Engineer - Yeovil

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1 Vacancy
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Job Location drjobs

Yeovil - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description:

We are looking for a Deskside Support Engineer who will be based in Yeovil.

The employee will be required to deliver the following activities:

IMACs Installations Moves Additions and Changes

Break-Fix of all in-scope managed devices

Hands and Eyes Support to visually verify the state of managed devices

Desktop Support including special project activities

Asset Management & Stock Management.

To manage the lifecycle of loan user equipment

Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)

Working directly along side the client managing own workload.

Act as a central point of contact for the customer

Liaising with other support teams

Software and system fault diagnosis analysis and fix.

Take responsibility for stock used and follow the correct procedures regarding stock management.

Case management of Incidents and IMACs in line with SLAs

Acknowledge and respond to emails from Team Leads and Manager

Liaising with other teams or vendors to resolution

Risk awareness of technology and business impact.

Assisting with projects as they arise

Proactively keeps customer updated with problem status at all times.

Identifying and reporting risk as appropriate in accordance with the guidelines

Manage Loan Pool laptops

Comply with Asset Management policies

Working Directly with the client - guiding them on the correct processes to follow to reach the required goal

Manage self when executing Projects

ESSENTIALS SKILLS/QUALIFICATIONS:

Due to the customer requirements successful applicants must be eligible for UK Security clearance

Clean Full Driving License

Proven trouble shooting skills

Previous experience in a similar role

PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 and office applications

Administering Windows ShareFile permissions.

Mobile connectivity (E.g. Android/IPhone)

Knowledge of SCCM

Good knowledge of HP Workstation Desktops & Laptops

Honest and dependable.

Reliable.

Punctual.

Accepts and handles responsibility.

Cooperates with supervisors.

Willing to learn new skills.

Speaks and listens effectively.

Works with minimum supervision.

Solves personal and professional problems.

Excellent Communication and People skills.

Friendly phone manner.

Must be well organised.

Must be able to deal productively with a high workload.

Multi-tasking skills.

A flexible approach and work alongside the various operational teams.

Able to manage own overall activities

May act as Project leader

Manage escalations

Scope and Plan Projects

Professional image at all times

Credible communicator at all levels within customer environment

Broad range of knowledge across multiple IT systems

Basic knowledge of Networks

Basic knowledge of servers

DESIRABLE SKILLS/QUALIFICATIONS:

  • Microsoft Certification (MCSE/MCSA/MCPs)
  • Accredited in relevant manufacturers hardware qualification (HP)

What We Will Do For You

  • Competitive compensation
  • Pension scheme
  • DXC Select Our comprehensive benefits package (includes private health/medical insurance gym membership and more)
  • Perks at Work (discounts on technology groceries travel and more)
  • DXC incentives (recognition tools employee lunches regular social events etc)

Still reading Wed love to hear from you apply today.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.

Employment Type

Full-Time

About Company

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