Desktop Support Analyst (On-site Washington State)
Desktop Support Analyst (On-site Washington State)
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Job Description
Heritage Bank has an exciting opportunity to join our organization!
We are seeking aDesktop Support Analyst at our Burlington Administrative Center in Burlington WA. The Desktop Support Analystis responsible for providing Tier 1 support troubleshooting hardware and software issues workstation builds repairs configurations and imaging. Additional responsibilities include supporting and troubleshooting application email internet and peripheral issues.
This position is Full Time typical schedule is Monday through Friday 8:30a.m. to 5:30p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.
This position is fully on-site in Burlington WA.
Base Salary Range
$23.69 - $29.61 - $35.54 hourly
The Role at a Glance:
- Troubleshoots and researches problems for end users while maintaining appropriate documentation.
- Ensures requests are attended to in the prescribed timeframe and escalation of issues is timely and efficient following procedural guidelines.
- Assists in the maintenance of Active Directory and Application Accounts for end users as directed by documented procedures.
- Performs a variety of basic technical tasks in the diagnosis repair and maintenance of computers peripherals and equipment.
- Uses established tracking system to log requests; monitors progress tracks problem resolution identifies patterns of failure researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
- Escalates the more complex issues to appropriate Tier 2 /3 support teams in a timely manner.
- Records and maintains inventory of hardware software peripheral network devices and licensing.
- May install printers copiers scanners and peripheral equipment which includes field installations repairs and moves and/or new branch openings as requested. Ensure all requests are in accordance with procedures reviewed documented and approved by management.
- Ensures hardware software and network upgrades installs changes and relocations are efficiently completed as required. Communicates intended/scheduled changes to management and staff when necessary in a timely manner.
- Participates in drafting training materials from end-user frequently asked questions and knowledge base artifacts for management review and approval. Updates and maintains on a regular basis.
- Maintains confidentiality with regard to all information processed stored or accessed on the network.
- Contributes to the success of the department with willingness to share in all department responsibilities as required or assigned.
Core Skills and Qualifications:
- High School Diploma or equivalent - required.
- 1 year of recent relevant work experience in an IT support role to include system configuration setup troubleshooting and user support required.
- IT certifications and/or accreditations highly desired.
- Equivalent combination of education and comparable work experience may be considered.
- Provides an exceptional level of quality service for internal/external customers; responds to customers needs questions and concerns in an accurate effective and timely manner.
- General business communication skills with demonstrated ability to effectively communicate technical information verbally and in writing to non-technical personnel and the ability to read write speak and
understand English well. - Strong planning organizational time management and follow up skills demonstrating a strong sense of urgency ensuring that priorities are set and commitments and deadlines are met.
- General knowledge of network architecture and various troubleshooting tools and techniques and ability to install configure and maintain personal computers networks and related hardware and software.
- General knowledge of computer network security systems procedures techniques and applications.
- General knowledge of PC hardware troubleshooting diagnostic testing repairing network configuration and Windows desktop operating systems.
- Unquestionable integrity in handling sensitive and confidential information required.
- Proficient use of MS Office products (Word Excel Outlook) desktop operating systems and various software applications and retrieval of data with the ability to adapt to support and learn new technologies quickly; with a strong aptitude to quickly learn technical concepts
Working Environment/Conditions:
- Climate controlled office environment.
- Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
- Work requires regular attendance punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours which may require assisting at other locations or remotely as needed.
Physical Demands/Effort:
- Work may involve the constant use of computer screens reading of reports and sitting throughout the day.
- Ability to operate a computer keyboard multi-line telephone photocopier scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
- Work requires almost exclusive time spent using a telephone and computer; in the course of performing this position spends time writing typing speaking listening seeing (such as close color and peripheral vision depth perception and adjusted focus).
- Typically sitting at a desk or table; intermittently standing stooping bending at the waist kneeling or crouching to file materials install equipment or wiring in confined spaces.
- Occasional lifting up to 75 lbs. (e.g. files boxes equipment).
Travel Time:Varies up to 40%; Willingness to travel to other Bank locations and meeting sites which may include overnight travel availability when needed; valid drivers license proof of insurance and access to reliable transportation; or the ability to access and utilize an alternative method of transportation when needed to carry out job-related essential functions.
At Heritage Bank we work hard but also know how important it is to take time off to stay healthy relax and spend time doing what makes your heart happy!
As part of our team youll enjoy a total rewards package which includes base salary based on the role experience and skill set along with an exceptional benefits package (medical dental vision life insurance 401(k) community volunteer time) and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month* while also enjoying 11 paid holidays each calendar year and an annual float day. *pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.
Heritage Bank is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.
Job applicants have certain legal rights. Please clickherefor information regarding these rights.
If you need assistance completing the online application please email:
Salary Range Disclaimer
The base salary range represents Heritage Banks current salary range for the position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.
##JobCategory:Information Technology / Systems##
##Street:435 E. George Hopper RD##
##City:Burlington##
##State:WA##
##ZipCode:98233##
##Internal:false##
Required Experience:
IC
Employment Type
Full-Time
