Operation Specialist
Operation Specialist
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Job Description
Job Summary
Job Description
What is the opportunity
Our RBC Cards Investigations Transaction Service Group under our Canadian Banking Operations business is looking for an Operations Officer. With your in-depth knowledge of Personal and Business products along with strong communication and collaboration skills you will be responsible for the successful end to end fulfillment of applications until the activation stage.
What will you do
- Take full accountability for quality and accuracy of day to day job responsibilities tasks and activities ensuring a balanced focus on client experience efficiency and effectiveness and operational risk and compliance
- Proactively and independently manage your day by utilizing all available resources (Folios/Procedures/SharePoint/etc.)
- Consistently demonstrate a sense of urgency in a high pressured deadline driven environment multi task and ensure that the team and the centre are meeting service commitments on a daily basis
- Exercise due diligence in following RBC operational risk policies procedures standards and guidelines
- Ensure productivity is maintained in keeping with Performance Edge Model
What do you need to succeed
Must-have
- Knowledge of Point of Sale and ATM products and procedures
- Proven Information Gathering and Investigation experience
- Problem solving processing knowledge attention to detail with a developed sense of urgency
- Demonstrate a high sense of urgency
- Ability to Listen Understand & Respond in a professional manner at all times and under all situations
- Intermediate level knowledge of excel
- Flexible adaptable and willing to learn new things
- Ability to multitask and have strong organization and prioritization skills.
- Available to work Monday to Friday between 7:00 am to 3.00 pm.
Nice-to-have
- Solid knowledge of Product Policies good working knowledge of RBC Systems
- Investigation experience
- Working knowledge of applications such cart Base 24 Siebel IRIS Sales Platform Application Launchpad Service Platform On Demand etc.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- Ability to make a difference and lasting impact.
- Work in a dynamic collaborative progressive and high-performing team.
- Opportunities to take on progressively greater accountabilities
Job Skills
Communication Critical Thinking Customer Service Interpersonal Relationship Management Operational Delivery Process Improvements Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
