Field Service Engineer (Electron Microscopy) (Tewksbury, MA REMOTE)
Field Service Engineer (Electron Microscopy) (Tewksbury, MA REMOTE)
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1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
About us:
When your part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world. Apply today @
Location/Division Specific Information
This position offers an excellent opportunity for a highly motivated Field Service Engineer professional. The role is remote position to our Tewksbury site will have a key impact on the success of the Compliance Test Solutions (CTS) Business Unit. CTS is the leader in providing Electrostatic Discharge testing equipment that helps manufacturers meet their test requirements to help reduce catastrophic failure ensure product quality and speed time to market. CTS products have proven to be the most reliable and dependable in the world.
How will you make an impact
The Field Service Engineer II is a direct customer-facing role that provides onsite support and service to customers. Responsibilities include the installation preventative and corrective maintenance calibration and emergency break/fix repairs of electronic equipment and sub-systems used for Electrostatic Discharge (ESD) testing in the semiconductor industries. This role is crucial for ensuring the optimal performance and reliability of ESD testing equipment thereby supporting the operational needs of semiconductor manufacturers.
Key Duties and Responsibilities:
- Promote customer satisfaction through proactive professional communication with customers sales and factory teams.
- Provide technical support to customers via phone or email.
- Conduct product training as required.
- Offer support to engineering manufacturing and sales teams.
- Calibrate customer equipment according to specifications.
- Coordinate and perform scheduled maintenance.
- Respond promptly to emergency break/fix repair service requests.
- Install new equipment and provide technical support for upgrades and other special service programs.
- Perform administrative tasks such as service reports install reports timecards expense reports repair tags weekly schedule updates and daily check-ins.
- Provide thorough documentation and reports upon completion of each assigned job.
- Maintain flexibility with work schedule to accommodate customer needs after hours weekends and holidays as required.
- Promote aftermarket services including service contracts upgrades and accessories.
- Provide routine feedback to management and the sales department.
Experience Requirements:
- Preferred Bachelors degree (B.S.) or Associates degree in Engineering Technical Electrical/Electronics/Computer experience or 3 years of industrial/field service experience.
Knowledge Skills Abilities
- Proven ability to interact with customers and coworkers at a professional level and work independently.
- Experience in troubleshooting and repairing customer equipment and field installations of applicable products.
- Computer programming experience is a plus.
- Strong technical background with the ability to troubleshoot electronic circuits to the component level.
- Proficient in using diagnostic equipment (oscilloscopes logic analyzers waveform generators etc.).
- Experience working directly with customers to resolve technical issues.
- Competent in using computers for handling email producing report documents and documenting field problems.
- Must have a valid drivers license and an acceptable driving record.
- Ability to travel within the assigned territory and willingness to travel outside the territory when needed.
- Excellent communication skills.
- Strong customer service focus.
Travel:
- Approximately 40-60% travel required.
- Occasional visits to the Tewksbury manufacturing site.
We offer competitive salary an annual incentive bonus plan 401K with company match up to 6% tuition reimbursement and a range of other employee benefits!
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
Employment Type
Full-Time
