Critical Infrastructure & Operations Technology Specialist
Critical Infrastructure & Operations Technology Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Act as the primary on-site IT representative for remote field locations delivering prompt support for escalated issues and serving as the main point of contact for critical infrastructure and operations technology.
- Travel to various field sites (40-50%) to support hardware delivery installation troubleshooting and documentation of IT and SCADA-related systems.
- Work closely with SCADA engineers networking platform and help desk teams to coordinate system resolutions and maintain infrastructure standards.
- Act as a liaison between field operations and IT leadership ensuring effective communication timely issue resolution and accurate status updates.
- Maintain and update detailed documentation for existing and new IT infrastructure hardware configurations and system changes.
- Coordinate activities related to IT infrastructure in the field.
- Ensure compliance with IT standards and critical infrastructure security protocols.
- Assist in the planning and implementation of site IT upgrades and new deployments.
- Perform racking stacking and cabling of network switches and IT hardware in server rooms and network closets.
- Possess an understanding of network protocols and methodologies including TCP/IP VLANs DHCP DNS and routing concepts.
- Provide technical support and troubleshooting for Windows workstations Office 365 Collaboration technology and network connectivity issues on the business network.
- Proven experience supporting critical infrastructure and working independently in remote locations.
- Excellent communication and interpersonal skills with the ability to work effectively across teams and with non-technical users.
- Proficiency with IT documentation and change management practices.
- Maintain an up-to-date inventory of all devices ensuring accurate records of equipment.
- Bachelors degree in Information Technology Computer Science or a related field; technical degree or equivalent professional experience considered.
- 35 years of hands-on experience in IT field support preferably in SCADA energy or industrial environments.
- Valid drivers license and ability to travel regularly to field locations.
- Experience with SCADA systems or OT (Operational Technology) environments a plus.
- Troubleshoot and maintain network switches routers and wireless access points; CLI (Command Line Interface) experience is a plus.
Required Experience:
Unclear Seniority
Employment Type
Contract
