Income Team Leader
Income Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Permanent full time (37 hours per week)
Closing date: Sunday 10th August 2025
Interview date: Friday 5th September 2025
Come make a real difference as our Income Team Leader!
Everyone should have a warm safe affordable home. As our Income Team Leader youll play an important role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.
Youll lead your team to deliver a high quality compliant income support service and provide a great customer experience to our tenants. You and your team will monitor and manage accounts for all tenancy types supporting tenants that fall into arrears with an aim to keep them in their homes. Working with the Head of Income youll help develop and improve the teams processes.
What youll bring to our team
Skilled and experienced youll understand the importance of following regulations and working within agreed targets and budgets. Youll build good relationships across the business and support your team to develop their skills and provide the best outcomes for our tenants.
What we are looking for
- Experience leading an income team in a performance-focused environment.
- Strong understanding of rent arrears and debt recovery processes with experience presenting cases in court.
- Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues
- A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate relevant language and techniques.
- Ability to work collaboratively and take ownership and accountability for the success and performance management of their team.
Qualifications
- Full UK driving licence and access to a car insured for business use.
- Qualified to HNC level or higher in a relevant subject area ideally.
- Chartered Institute of Housing qualified or equivalent.
INDHIGH
More about us
Trust isnt a tagline its everything. Its how we build relationships how we make decisions and how we prove day in and day out that we do what we say.
Its also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that were here we care and make them feel at home from the moment they step through the door. Its not just about having a home its about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose where you can be a part of something and make a real difference. Well help you develop and grow in a place where youll find like-minded people and you can truly be yourself.
Warm safe affordable homes are about more than bricks and mortar. Its a feeling of community securing and belonging. So whether youre a tenant living in one of our homes or a member of the team when you join the Two Rivers community youll always feel like Youre Home Now.
Our benefits
Documents
Employment Type
Full-Time
