Information Specialist - 988 & Outreach Admin
Information Specialist - 988 & Outreach Admin
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
To view our Land Acknowledgment please clickhere.
In 2022 CAMH was announced as the lead for the coordination and administration of 9-8-8 the new national three-digit number for suicide prevention in Canada that launched November 30 2023. 9-8-8 is Canadas official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities provinces territories and building on our work on Talk Suicide Canada to bring this high quality evidence-based equitable suicide prevention service to Canada.
Position Description
Talk Suicide Canada/9-8-8 is currently seeking a highly motivated and experienced full-time contract (Until March 31st 2026)Information Specialist to join our team in transforming the way people in Canada access support for suicide prevention and emotional distress. Reporting to the Program Manager Service & Operations the Information Specialist will lead the ongoing management and enhancement of internal and external databases focused on crisis and distress services and other essential resources that support the safety and wellbeing of people across Canada. This role is critical in ensuring the comprehensiveness accuracy and relevance of the resources made available. The information specialist will collaborate with internal teams and external interest holders to align resource content with the evolving needs of the network and contribute to a seamless user experience. The position involves strategic oversight and hands-on execution of processrelated to resource intake validation and updates as well as support for the migration of resource information into a CRM platform. The Information Specialist plays a key role in fostering interest holder engagement external partnerships and enhancing communication and awareness around resource availability and use.
The Information Specialist will:
- Maintain and update internal and external resource databases ensuring information is accurate comprehensive and aligned with the needs of service users and network partners
- Collaborate with internal teams 9-8-8 network partners and external interest holders to identify resource needs and best practices fostering meaningful engagement input and collaboration
- Evaluate and enhance database-related processes implementing tools and workflows to improve accuracy efficiency and ease of access
- Assist in the planning testing and implementation of resource database migration to a CRM platform ensuring smooth data transition and continued data integrity
- Work closely with teams such as Quality Assurance Communications and Operations to ensure consistent and coordinated resource strategies
- Implement systems for tracking resource updates usage and feedback; generate regular reports on resource metrics and trends
- Develop and support initiatives that promote awareness and understanding of available resources across the network
- Ensure all resource content and processes adhere to organizational standards conducting regular audits to maintain high quality and relevance.
The successful candidate must have a Bachelors Degree in Psychology Social Science or health related field combined with two (2) years of related experience. Experience in mental health and/or academic setting is an asset. You will have proficiency with word processing Outlook Microsoft Office (Word Excel PowerPoint) and ability to learn new computer software systems. Familiarity with CRM systems (e.g. Oracle) would be an asset. Excellent interpersonal written and verbal communication organization skills and the ability to work effectively in a fast-paced dynamic team environment with minimal supervision are required. You will have sound analytical and problem-solving skills and must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be detail-oriented flexible adaptable and customer-service oriented. The candidate will possess the ability to work with individuals of diverse ethno racial and cultural backgrounds. Bilingualism (French/English) is an asset.
You will support a workplace that embraces diversity encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is currently located at 60 White Squirrel Way.
Required Experience:
Unclear Seniority
Employment Type
Full Time
