Job Summary:

Job Summary:

WHO ARE WE

Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40000 shows and 100 festivals annually for nearly 4000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information visit .

Live Nations Concerts Division is where tours are born artists come to life and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices to progressive benefits like student loan reimbursement and adoption/fertility support... its no wonder we are certified as a Great Place to Work organization and one of People Magazines 50 Companies that Care. We want everyone tofeel like they belong and can thrive in our community so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking and committed. At Live Nation Entertainment our people embrace these qualities so if this sounds like you then please read on!

Job Functions:

Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

Adapt to customer needs ensuring that they are understood and appropriate action is taken to meet and exceed their expectations.

Refer unresolved customer grievances to designated departments for further investigation

Solicit sales of new or additional services or products.

Confer with customers by telephone or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints.

Keep records of customer interactions or transaction recording details of inquiries complaints or comments as well as action taken.

Show CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section picking up and properly storing event equipment such as lawn chairs barricade Etc.

Other tasks as assigned by the Guest Services Manager.

Qualifications:

High School Diploma or equivalent

At least 2 years in Customer Service and communications

Strong strategic thinking and creative problem-solving skills

Excellent verbal written and interpersonal communication skills

Acute sense of judgment tact and diplomacy

A strong-sense of teamwork and ability to execute programs

Excellent verbal and written communication skills

Position requires constant walking climbing stairs lifting and carrying 50 lbs. and occasional sitting

If the above description sounds like you and fits your background apply online to join the Live Nation Entertainment team at: for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people perrespective of their gender race sexual orientation religion age disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy
childbirth or breastfeeding) gender gender identity and gender expression sexual orientation or any other basis protected by applicable federal state or local law rule ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

The expected compensation for this position is:

** Pay is based on a number of factors including market location qualifications skills and experience.