Product Support, Senior Associate - Benefits

The Benefits Product Team is an innovative group within Connected Commerce focused on expanding Chases business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated personalized benefits experience that is relevant and valuable to every Chase customer enabling them to understand access and celebrate their benefits.

Job Summary

As a Product Support Senior Associate within the Benefits Strategy & Operations team you will collaborate with the Benefits Strategy & Operations Manager to ensure successful deliverables promote process improvements and document enhanced ways of working. Your role will involve reinforcing Agile control standards managing business controls overseeing the Benefits system profile and supporting reviews of change records policies and audits. You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines documentation coordination and oversight.

Job Responsibilities

• Maintain key meeting and deliverable calendar help prepare agendas assist in meeting facilitation document notes follow-up on action items and contribute to the development of presentation decks for leadership and stakeholder routines (e.g. Cabinet Product BUR All Hands) to showcase achievements and foster engagement and discussions
• Collaborate with internal and external partners to monitor and coach team on Agile control adherence evaluate changes to policy and regulation updates and Control Change Manager requests and help prepare process documentation procedures and audit readiness materials
• Assist in enhancing internal onboarding operating model resources as well as employee onboarding activities coordinate continuous learning sessions and help host tool demos (e.g. Jira Jira Align Confluence)
• Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication
• Help prepare for retrospectives SurveyMonkey feedback surveys and problem-solving sessions to identify opportunities summarize solutions and track completion of enhancements
• Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers social hours and coordinating logistics and fun activities during offsites
• Aid in system access profile reviews and updates for ongoing maintenance

Required qualifications capabilities and skills

• 3 years of experience in managing multiple workstreams in fast-paced environments
• Excellent organizational skills and attention to detail for coordinating meetings agendas and deliverables
• Professional presentation development and engagement skills including detailed tracking of notes and action items
• Experience with process mapping procedure creation and control reviews of changes to policy and standards as well as collaboration with Business Controls and Audit teams
• Exposure to Agile methodologies creating psychological safety especially during retrospectives and performing process improvement analysis
• Competent with tools like Confluence Teams Jira Controls Change Manager Excel and PowerPoint
• Bachelors degree or equivalent experience

Preferred qualifications capabilities and skills

• Familiarity with tools such as Jira Align Agile Central Menti and SurveyMonkey
• Develop creative ideas for engaging teams through creative ice breakers and team-building activities
• Ability to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team
  

To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).