IT Support Analyst – Onsite

IT Support Analyst - Onsite

Location: Ontario CA or Riverside CA

#1 in Thermal Protection Systems

From Engine Bay to payload we protect vital structures and systems.

About Hera Technologies: Hera Technologies is a premier contract manufacturer specializing in high-precision metallic and non-metallic components for the Aerospace Defense Space and Commercial Airline sectors. Our commitment to quality innovation and customer satisfaction has positioned us as an industry leader. Our team is driven by excellence integrity and a passion for advancing aerospace technology. Role Overview: We are seeking a detail-oriented and security-conscious IT Support Analyst to join our team in a high-compliance manufacturing environment. This role is critical in supporting day-to-day IT operations ensuring adherence to CMMC v2 Level 2 controls and maintaining secure systems that support space industry clients and Department of Defense (DoD) programs.

Compensation Range:

• Base Salary: $50000 to $70000 depending on experience and qualifications.
• Performance Bonuses: Eligible for annual performance bonuses based on individual and company performance.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for hardware software and network issues across the organization.
• Monitor and maintain systems in compliance with CMMC v2 Level 2 requirements including access control incident response and audit logging.
• Support endpoint security patch management and vulnerability remediation.
• Assist in maintaining documentation for system configurations procedures and compliance evidence.
• Collaborate with cybersecurity and compliance teams to support internal and external audits.
• Manage user accounts permissions and group policies in Active Directory and Microsoft 365 environments.
• Support secure file transfers and communications.
• Participate in IT projects including system upgrades migrations and new technology rollouts.
• Respond to security and IT incidents and assist in root cause analysis and remediation.

Qualifications: Required: Associates or Bachelors degree in Information Technology Computer Science or related field. 5 years of IT support experience in a regulated or manufacturing environment. Familiarity with CMMC v2 NIST SP 800-171 or DFARS 252.204-7012 requirements. Experience supporting Windows OS Microsoft 365 and endpoint protection tools. Strong understanding of network protocols firewalls and VPNs. U.S. Citizenship required; ability to obtain and maintain a DoD security clearance preferred. Preferred: CompTIA Security Network or A Microsoft Certified: Modern Desktop Administrator Associate Certified CMMC Professional (CCP) or equivalent knowledge What We Offer:

• Competitive compensation package including performance bonuses and incentives.
• Comprehensive medical dental and vision insurance.
• Retirement savings plan with company contribution.
• Paid time off and sick leave.
• Tuition reimbursement for continued professional development.
• Employee referral program with cash rewards.
• A collaborative inclusive and innovative work environment.

Physical Requirements / Work Environments:

• Ability to sit or stand for extended periods of time
• Ability to use a computer to complete assignments
• Ability to communicate with individuals and groups in person by phone and online
• While performing the duties of this job the employee will typically work in an office environment

ITAR REQUIREMENTS:

To conform to US Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a US Citizen lawful permanent resident of the U.S. protected individual as defined by U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.

Hera Technologies is an Equal Opportunity Employer employment with Hera Technologies is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Join Us:

At Hera Technologies you will be part of a team that is pushing the boundaries of aerospace innovation. If you are a proactive results-driven professional passionate about driving business success in a high-growth industry we invite you to apply.

Must be willing to undergo a criminal background screening and credit check.

Must be able to pass a physical examination including a drug and alcohol test.

Required Experience:

IC