Desktop Support/ IT Support Engineer
Desktop Support/ IT Support Engineer
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Job Description
Tasks
Desktop Support/IT Support Engineer
Location: Frechen Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office during his absence.
Duration: 1 Year
Type: Contract
Support Type: Onsite multilingual (German English) 4 days/week during office hours
Key Responsibilities:
Technical Support (L1/L2):
- Handle tickets via ServiceNow from helpdesk or self-service portal.
- Provide onsite support for hardware software and connectivity issues.
- Escalate unresolved issues to L3 or vendors.
IMAC Services:
- Install move add and change IT equipment and software.
- Configure email VPN and network settings.
Device Lifecycle Management:
- Coordinate hardware refreshes and data backups.
- Manage asset disposal and documentation.
User Account & Access Management:
- Manage user accounts passwords MFA and access controls.
Networking & Connectivity:
- Troubleshoot LAN/WAN VPN and printer connectivity.
Peripheral Support:
- Configure and troubleshoot printers scanners and external devices.
IT Security & Compliance:
- Ensure antivirus updates assist in audits and enforce security policies.
Asset Management:
- Track IT inventory perform audits and manage shipments.
Requirements
Documentation & Reporting:
- Maintain knowledge base and document recurring issues.
End-User Training:
- Provide IT orientation and training on tools and security.
Project Support:
- Assist in infrastructure deployments office relocations and application rollouts.
Employment Type
Full Time
