Helpdesk Technician I
Helpdesk Technician I
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$ 34380 - 41920
1 Vacancy
Job Description
Title:Helpdesk Technician I
Number of Positions:1
Position #:601050
Pay Rate:$34380.00 - $41920.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay all related work experience must be listed on the application.
Classification: 3m on campus
Type of Appointment:Full-Time
Department:Academic Advancement
Required Documents Needed to Upload at Time of Application:
- Resume
- Three professional references (See below)
Reference check requirements:
Three (3) professional references two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends clergy customers relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.
Position Summary:The overall purpose of this job is to assist students faculty and staff with questions or problems concerning computer hardware software and services. This includes maintaining inventory and checking-in and checking-out IT equipment to faculty and staff. The job also supports physical security maintenance cleaning identifying damage coordinating repairs identifying needed updates and coordinating hardware and software changes to IT equipment. The Help Desk Technician must abide by all policies for hardware and software use and promote teamwork to ensure quality services offered to employees and students.
Essential Functions:
50% Staff the IT Support Customer Service Desk. Assign IT equipment to employees (Check out). Maintain accurate database records of IT equipment. Receive IT equipment from employees (Check in). Ensure physical security of IT equipment. Provide maintenance and cleaning identify damage coordinate repairs identify required software updates and coordinate changes to IT equipment. Adhere to all College policies for hardware and software use and promote teamwork to ensure quality services offered to employees and students. Greet visitors to provide answers and assistance. Answer phones and provide telephone support. Produce student photo Identification (ID) cards and update the ID card database. Assist with New Student Orientation.
25% Provide support to students and employees with campus network access login issues software such as word processing spreadsheet desk-top publishing database management and learning Management system (LMS) software. Troubleshoot discover root cause and resolve computer hardware and software problems. Elevate advanced problems to Helpdesk 2 technicians and appropriate IT staff. Accurately describe problems and actions taken through verbal communication in-person on-telephone and on Microsoft Teams audio and video meetings. Provide written communication through e-mail Teams chat and through the IT ticketing system.
15% Develop and maintain appropriate documentation such as writing and updating steps for computer software processes user instructions (how-to documents) and answers to Frequently Asked Questions (FAQ).
5% Assist with open computer lab operations. Staff the desk and provide IT support to students. Clean computers and lab equipment and provide other IT equipment maintenance as required.
5% Assist with maintaining physical and database inventory of office and cleaning supplies for Information Technology Support department; maintain operational supplies of toner ribbons forms and paper for faculty staff and students.
Note: The College reserves the right to change or reassign job duties or combine positions at any time.
Required Experience: Associates degree in a computer related field or High School or equivalent and two years of experience working with computer hardware and software.
Skills/Abilities:
Physical Demands:This position is primarily a desk job. However at times moving about a standard office space remaining stationary bending and lifting is required. Manual dexterity may have a minimal impact on performance. Objects such as computers monitors paper and cleaning supplies weighing up to 30 lbs. may be required to be lifted.
Hazards: With frequent and continual use of computers there is potential for repetitive stress injury unless proper ergonomics and breaks are utilized.
Full-time Employment Benefits:
Insurance Options Health dental vision life short/long-term disability FSA/HSA Wellness Incentive Program if enrolled in health plan
Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
Employee Assistance Program
Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
Employee Discount program with over 900companies
13 Paid Holidays/Year Includes paid days off the last week of December
Sick Leave Bank
Longevity Pay
Many opportunities for professional development
Special Instructions to Applicants:To be considered for a position at Pellissippi State you must create an on-line application. Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application. Work experience that isnotlisted on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan upload or attach documents a computer and scanner are available at the Hardin Valley Campus Educational Resources Center if needed.
Pellissippi State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin sex sexual orientation gender identity/expression pregnancy disability age (40) status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns please contact George Underwood at or .
If you have any problems or questions please contact Human Resources at Pellissippi State Community Colleges Human Resource Office at or by email at.
If you are interested in this position click on the link to the left to apply.
#mrp
Required Experience:
IC
Employment Type
Full-Time
