Aging Operations Scheduler
Aging Operations Scheduler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 40000 - 45000
1 Vacancy
Job Description
Position: Aging Operations Scheduler
Reports to: Aging Operations Manager
Status: Full-time non-exempt
Jewish Family Services () Since 1901 Jewish Family Services (JFS) has supported and strengthened lives throughout Greater Kansas City. We provide essential human services for people of all faiths ages cultures and identities who are facing challenges in everyday life or times of crisis. Our highly skilled and compassionate staff are dedicated to furthering the well-being stability and dignity of the community members we serve. As a 501 (c) (3) public charity JFS offers a breadth of connected services including Social Work Older Adult Services Food Pantry Mental Health and Education and Jewish life. JFS was founded on the Jewish value of tikkun olam repairing the world one person one family at a time.
Position Summary:
Aging Operations Scheduler is the primary scheduler for JFS older adult transportation (Jet Express) and home maintenance () programs ensuring participants have timely access to crucial support that allows them to age in the community. Additionally this position will be cross-trained in agency intake coordination connecting prospective clients to JFS services and community resources.
Essential Duties:
- Schedule and manage appointments for both (home maintenance) and Jet Express (transportation) programs under the oversight of the Aging Operations Manager.
- Answer a high volume of incoming calls and effectively respond to callers needs for services.
- Collect consistent demographic information from callers and input into client management databases.
- Communicate any changes in home maintenance or transportation appointments with clients.
- Accurately input data into client management databases and scheduling platforms to provide staff with referral information that is accurate appropriate and confidential.
- Ensure courteous prompt and accurate responses to caller inquiries and requests and work within an internal triage system to prioritize calls based on urgency and program availability.
- Serve as backup for intake coordination assessing the needs of callers to determine eligibility and appropriateness for JFS services under the oversight of the Director of Program Monitoring and Evaluation.
- Remain updated on JFS service offerings eligibility and availability.
Essential Education Knowledge and Experience:
- Two or more years of experience in non-profit social services experience with older adults preferred
- Bachelors degree preferred
- Experience in a customer service role with the ability to empathetically understand client needs and respond accordingly
- Knowledge of social service resources in the Kansas City community
- Strong written and verbal communication skills and ability to work supportively and collaboratively with program staff and management
- Experience working with high volume of incoming calls for services preferred
- Excellent attention to detail and high level of accuracy related to data entry
- Ability to independently manage and prioritize tasks and projects
- Demonstrated experience and proficiency with the following information technology: client management systems scheduling platforms phone systems
- Experience communicating with program participants from a diverse range of ages cultures and socioeconomic backgrounds
- Commitment to diversity equity and inclusion
Environmental/Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Frequently required to sit stand talk and hear.
- Able to work in a communal work environment.
- Able to effectively use office equipment such as computer phone printer copier and fax machine.
Key Competencies:
- Cultural Humility: Engage in the regular practice of self-reflection on how ones own background and the background of others impact workplace experiences.
- Organizational Leader: Must have an innovative mindset and create and maintain a strong reputation as a strategic doer demonstrating agility and collaboration throughout the organization.
- Emotional Intelligence: Empathy and strong interpersonal skills are essential. Must be compassionate self-aware and able to skillfully manage their emotions and those of others.
- Adaptability: Must have a strong sense of urgency and ability to work efficiently under sometimes rapidly changing circumstances.
- Integrity: Must utilize effective judgement and problem-solving skills while maintaining the highest ethical and professional standards.
Guiding Principles: JFS is guided by five principles informing how we engage with each other and the community we serve. The right candidate will be in alignment with these values:
- BYachad - Stronger Together: We are stronger as an agency and a community when we think work and serve together.
- Being Human-Centered: We put the human experience and perspective at the center of our thinking programming services and interactions.
- Collaboration: We actively seek partnering opportunities within JFS and throughout our community.
- Innovation & Entrepreneurship: We respond and continually adapt to ongoing needs and changes in Kansas City.
- Open Communication: We communicate openly honestly and in a solution-oriented manner.
EEO: Jewish Family Services is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications merit and organizational need. All applicants will be considered for employment with dignity and respect free of all discrimination including that which is based on race color religion gender language national origin ancestry age disability marital status sexual orientation and gender identity or expression.
Employment Type
Full-Time
