Sr IT Support Engineering Associate
Sr IT Support Engineering Associate
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Job Description
At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.
Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.
Job Description
The Sr IT Support Engineering Associate role is a key member of the lean IT Support Services team and will work closely with cross-functional IT teams and business-led teams to ensure site operations run smoothly. The candidate will assist with implementing procedures for Daily Tasks and Operations of Site Support team and Concierge Desk. The candidate will provide end-to-end daily support and participate in IT projects.
Specific Responsibilities & Skills
With guidance follows standard policies procedures and SLAs to provide IT support services to Gilead employees contractors and teams for supported systems applications hardware and other tools.
Typically provides Tier 1 and Tier 2 IT support services for standard issues or needs such as technology set-up or basic technical support needs following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
With guidance able to install diagnose repair maintain and upgrade assigned systems applications hardware and other tools. Trouble-shoots technical problems and follows both the SLA as well as standard ticketing processes to resolve technology queries. Ensures timely and appropriate completion of ticketing and other relevant technical documentation.
Assisting with current technologies such as: O365 OneDrive Teams SharePoint and Zoom. Both Apple and Windows experience required.
Mobile device support and troubleshooting multiple operating systems and device types.
May provide support for the launch of new or updated systems applications hardware and other tools.
Qualifications
High School and Five Years Experience OR
Associate Degree and Four Years Experience OR
Bachelors Degree and Two Years Experience OR
Masters Degree
IT helpdesk or related experience in a business environment in life sciences is a plus.
Configuration testing or trouble-shooting experience in assigned IT area / domain.
Business process engineering and project management experience is a plus.
Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role with relevant experience.
Hands-on experience with Windows and Mac OS environments.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help both written and verbal.
Additional certification in Microsoft Linux Cisco or similar technologies is a plus.
Good Manufacturing Practice (GMP) or other regulatory industry experience would be an asset.
For additional benefits information visit:
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Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections please view theKnow Your Rights poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Required Experience:
Senior IC
Employment Type
Full-Time
