Analyst, IT Support
Analyst, IT Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The IT Support Analyst provides technical support and analyst is to ensure that desktop computer hardware and software technology are deployed and maintained to the highest standards. The IT Support Analyst team. is responsible for the successful operation of desktop computer hardware and software technology at the university.
The IT Support Analyst is the Tier 2 (from Analyst I & II Service Desk) escalation point of contact that includes assessment investigation diagnosis and resolution for incidents and service requests related to desktop computing services. This position also works in collaboration with many areas of IT Services including Infrastructure Applications and Security. Software operating systems and applications are deployed through the development and execution of software management processes. Additional requirements involve advanced troubleshooting skills for analysis of software and hardware incidents and problems in relation to IT Service Management best practices and standards.
The IT Support Analyst is responsible for ensuring client requirements are met in terms of communication documentation prioritization and resolution of incidents. Fulfillment of service requests is undertaken following established procedures. This position provides high caliber customer service and supports users both remotely and in person.
Qualifications
Diploma in Information Technology or related discipline from an accredited postsecondary and or an equivalent combination of education training and experience.
Information Technology Infrastructure Library (ITIL) certification is an asset.
Three (3) years related experience supporting a variety of technology such as computer desktops (Windows /Mac) audio-visual equipment printers and fundamental networking protocols.
Comprehensive experience providing technical support for desktop computers in an enterprise environment.
Thorough knowledge of the principles methodologies tools and techniques utilized in providing technical desktop support.
General knowledge of software application packaging and installation. Experience providing user support in a networked environment.
Experience working with MS Active Directory MS File Services MS Print Services.
Experience supporting Microsoft Office applications.
Experience using MS System Center Configuration Manager is an asset. Strong analytical problem solving organizational and time management skills. Knowledge of project management framework and tools.
Experience with Service Management software or ticketing tool.
Ability to communicate effectively both orally and in writing with clients technical teams and other co-workers work to schedules and adapt easily to changing priorities and business needs.
Strong customer service and interpersonal skills.
Ability to work on multiple projects in a team environment.
Ability to maintain confidentiality and handle sensitive data using discretion.
How to Apply
Please apply by submitting a cover letter and resume by the application deadline.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halqemylem-speaking peoples. We express our gratitude and respect for the honour of living and working in St:lo Tm:xw (St:lo Land; St:lo World). In all that we do UFV strives to support and honour the St:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision andIntegrated Strategic Plan: IYAQAWTXW which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization recognizing our responsibilities to community and a multi-year plan to increase the number of Indigenous faculty staff and administrators working at UFV.
UFV has campus locations in Abbotsford Chilliwack Mission and Hope in the beautiful British Columbia and in Chandigarh India. Recognized as one of BCs top employers UFV offers a combination of career and lifestyle benefits. Join a team of 1400 passionate professionals who value integrity inclusivity and excellence. At UFV you will serve a vibrant community and shape the future of 15000 students.
Indigenization equity and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples members of groups that experience discrimination due to race colour place of origin ancestry and/or religion persons who identify as women and 2SLGBTQ and persons with disabilities. We invite applicants to complete a confidential self-identification survey when creating a personal system profile. All questions are voluntary with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process and results are not shared with the selection committee. Inquiries about the survey may be directed to Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
Required Experience:
IC
Employment Type
Unclear
