Operations Officer
Operations Officer
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Job Description
The Opportunity
- Hybrid/Flexible working arrangements
- Level 5/6 -starting from $% super pro-rata
- Full-time (35 hours week) fixed term contract ending 15 October 2025
The Operations Officer will work within the team dedicated to the maintenance and data integrity of the research information and management system (lnfoEd); including system administration and quality assurance; and the delivery of high-quality customer focused services to the University. The Operations Officer will contribute to the culture of innovation and continuous improvement by identifying more efficient business processes.
The Operations Officer reports to the Senior Manager Operations and has no direct reports.
The Organisation
The Division of Research & Enterprise at UNSW is responsible for the strategic research direction and overall research performance of the University and in particular maintaining and advancing the Universitys profile in research and research training as well as technology transfer.
UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isnt only what we do its how we do it. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. Its the reason were Australias number one university for impact and among the nations Top 20 employers. And its why we come to campus each day.
Benefits and Culture:
UNSW offer a competitive salary and access to UNSW benefits including:
- Hybrid/Flexible working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
- Affordable on-site parking
Who you are
Level 5
You have a relevant tertiary qualification and or experience in the delivery of operational and administrative support services and ability to provide innovative solutions to problems as well as:
- Excellent written and verbal communication skills the ability to articulate thoughts and express ideas effectively to multiple audiences.
- Working effectively with information management systems to analyse and interpret management reports (e.g. lnfoEd RMS RGMS).
- Decision-making capacity showing the ability to utilise information and knowledge the experience to analyse and form sound judgements and take action within a reasonable timeframe.
- Ability to write procedures and document workflow processes.
- Organisational and time management skills to ensure effective delivery of administrative support services.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Level 6 (in addition to level 5)
- An excellent understanding of implementing quality assurance practices into operations and a commitment to best practice.
- Advanced proficiency in a range of computing skills including but not limited to Sharepoint Power Automate Power Bl.
- High-level skills in documentation of procedures and workflow processes.
- Analysis and interpretation of management reports utilising Excel pivot.
- Demonstrated experience in ticketing and chatbot systems.
- Ability to provide creative and innovative solutions to problems.
- An understanding of and commitment to UNSWs aims objectives and values in action together with relevant policies and guidelines
To apply: If providing customer focussed data management is of interest to you please submit your CV and Cover Letter responding to Skills and Experience required via the APPLY button.
Contact: Shiree Thomas - Talent Acquisition Consultant e:
Applications close: 11.55pm Thursday 17th July 2025
UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
