Service Desk Analyst - Sale
Service Desk Analyst - Sale
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Job Description
Service Desk Analyst
Job Title: Service Desk Analyst
Location: Sale Greater Manchester (On-site)
Role: Contract-to-Permanent (6 month contract initially)
Salary: 31.00 to 35.00 per hour (via Umbrella) / 45000 to 50000 per year (DOE)
Start Date: July / August 2025
The Opportunity:
ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations.
As a Service Desk Analyst you will act as the primary technical contact for three UK offices (x40 users) while also delivering remote support to users in Australia (x15 users) Norway (x10 users) France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis.
This hands-on role is based out of the Sale office (South Manchester) requiring full-time on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic multi-site environment with a global reach.
Skills and Experience:
3 to 5 years worth of commercial experience in a Service Desk or IT Support environment
Proven knowledge of:
- Windows Server and Desktop OS Active Directory SCCM Intune etc.
- VMware Azure Office 365 LAN/WAN and Email hygiene tools
- Cisco Meraki Palo Alto and VoIP technologies
Familiarity with:
- Cybersecurity principles and cloud infrastructure
- ITSM platforms and ITIL-based service management
- Windows systems installation maintenance and troubleshooting
- Experience supporting both on-site and remote international users
- Strong communication and documentation skills
- Microsoft 365 Fundamentals certification (desirable)
- Cisco Call Manager or Contact Centre knowledge (advantageous)
Role and Responsibilities:
- You will provide advanced technical support across a wide range of platforms and technologies and play a key part in incident resolution knowledge management customer education and hardware/software lifecycle management
- Resolve complex technical issues across cybersecurity networking systems and end-user technologies
- Escalate unresolved or critical incidents appropriately
- Monitor and resolve technical problems using the ITIL framework
- Provide timely updates to users throughout the incident lifecycle
- Assist with laptop builds deployments and refresh cycles
- Provide support for Crestron A/V systems
- Maintain accurate asset inventories and manage software licensing
Reporting Structure:
- Reports to a Line Manager based in North America
- Dotted line reporting to the UK HR Manager (Sale office)
Applications:
To learn more about this newly created opportunity operating as a Service Desk Analyst based in South Manchester; please call and speak with Edward Laing here at ISR Recruitment on 0or please send through a copy of your latest online business profile and/or a copy of your very latest CV () for an immediate call back in the strictest confidence.
Please call Edward Laing here at ISR Recruitment on 0to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues
Required Experience:
IC
Employment Type
Full-Time
