Special Registration Program Manager
Special Registration Program Manager
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Job Description
Title: Special Registration Program Manager
State Role Title:Gen Admin Supv I/Coord I
Hiring Range: $61470 - $70690
Pay Band: 4
Agency: Department of Motor Vehicles
Location:SPECIAL PLATES
Agency Website:
Recruitment Type:General Public
Job Duties
The Special Registration Office Manager oversees the operations of the Special Registration Work Center managing high-volume processes such as remittance processing personalized plate applications and compliance-related escalations. This role provides leadership ensures adherence to regulatory and policy standards and drives process improvements to meet departmental goals. Responsibilities include supervising staff performance overseeing financial reconciliations maintaining inventory accuracy and collaborating with leadership to enhance service delivery.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!
Minimum Qualifications
In-depth knowledge of DMV registration policies remittance processing and compliance standards.
Proficiency in team supervision workflow optimization and quality assurance practices.
Strong problem-solving and analytical skills for operational oversight and process improvement.
Effective communication skills for engaging with staff leadership and external stakeholders.
Experience managing operations in a regulatory or administrative environment including staff supervision and process improvement.
Additional Considerations
Familiarity with DMV systems including financial reconciliation and document management platforms.
Experience in leading strategic initiatives and managing high-volume transactions.
Progressive experience in DMV-related roles focusing on registration and remittance operations.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
Background Check: Must pass a fingerprint-based background check.
Licensure: Must possess a valid drivers license with no less than 6 demerit points and no major convictions.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.
Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Manager
Employment Type
Full-Time
