FCM Head Operations Switzerland
FCM Head Operations Switzerland
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Job Description
About FCM
FCM is more than just one of the worlds largest travel management companies with a 24/7 reach in over 100 companies. Were a movement of over 6500 changemakers travel gurus performance improvers and leaders without limits on a mission to help the worlds biggest companies move smoother. Were officially a great place to work but also a company like no other. Why Because we thrive on change. Were fuelled by what we call our alternative mindset. This is FCM where different happens.
About the role
As Head of Operations Switzerland you will be responsible for leading the Business Travel division across the Swiss market. Reporting to the Director of Operations EMEA you will manage local teams oversee service delivery drive operational efficiency and contribute to the definition and implementation of the customer service strategy. You will act as a key stakeholder in aligning operational goals with client satisfaction and financial performance.
About you
- Proven experience in a similar leadership position within travel operations or service-driven industries.
- Strong background in people management change management and operational excellence.
- Demonstrated ability to define and implement strategic plans.
- Experience in client relationship management and managing escalations.
- Solid understanding of KPIs financial planning and service delivery frameworks.
- Fluency in French and English required; Swiss German is a strong asset.
- Excellent leadership and interpersonal skills.
- Strong analytical and decision-making capabilities.
- Proactive solution-oriented mindset.
- Ability to navigate complex fast-paced environments with agility.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Employment Type
Full-Time
