Front Desk Agent
Front Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Front Desk Agent atMaumee Bay Lodge in Oregon Ohio you will be the first point of contact for guests at the hotel. You will provide exceptional customer service assist with check-ins and check-outs answer guest inquiries and ensure a smooth experience for all visitors.
Starting rate of $12 per hour.
Benefits:
- PTO
- Holiday Pay including your birthday
- Discounted Meal Plan during shift
- Use of recreation facilities during off time
- 401(k) Retirement Savings Plan
- Room Food & Retail Discounts
- Ongoing Training and Career Development
Responsibilities:
- Greet and check-in guests in a friendly and efficient manner
- Handle guest inquiries and requests promptly and professionally
- Assist guests with check-out procedures including processing payments and providing accurate receipts
- Answer phone calls and direct them to the appropriate departments
- Maintain knowledge of the hotels facilities services and local attractions to provide helpful information to guests
- Handle guest complaints or issues escalating them to the appropriate supervisor or manager if necessary
- Ensure the front desk area is clean organized and properly stocked with supplies
- Assist with administrative tasks such as filing copying and data entry
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and hotel management software
- Availability to work on weekends evenings and holidays as required
About the Company:
Maumee Bay Lodge is a well-known hotel in Oregon Ohio known for its beautiful location and excellent customer service. Join our team and be a part of creating memorable experiences for our guests.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
