Director of Vendor Success Management
Director of Vendor Success Management
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1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
As theDirector of Vendor Success Management you will lead a high-performing team of Vendor Success Managers (VSMs) dedicated to driving vendor satisfaction retention and revenue growth through proactive scalable engagement strategies. Youll champion the value of our premium servicessuch as enhanced security automation and detailed remittance accesswhile identifying new opportunities to expand Bottomlines footprint within our existing vendor base.
This is a strategic leadership role that requires a balance of operational excellence cross-functional collaboration and a deep understanding of vendor needs. Youll work closely with teams across Vendor Enrollment Product Marketing and Account Management to ensure our vendors thrive within the Paymode ecosystem.
How youll contribute:
- Lead and Inspire a High-Impact Team
- Build coach and scale a team of VSMs to deliver consultative data-driven vendor engagement.
- Develop and execute a strategic vision for the team aligning efforts with business goals and vendor success metrics.
- Foster a culture of accountability continuous improvement and professional growth.
- Ensure accurate and consistent use of Salesforce and other business systems for tracking reporting and performance analysis.
- Drive Vendor Success and Revenue Protection
- Leverage data to monitor and improve vendor performance across key metrics (e.g. transaction volume premium feature adoption payer relationships).
- Identify and act on opportunities to enhance vendor value realization and reduce churn.
- Implement scalable outreach initiatives that position the VSM team as trusted advisors.
- Collaborate Across the Business
- Partner with internal stakeholders to streamline processes resolve issues and unlock new growth opportunities.
- Advocate for vendor needs across Product Marketing Sales Operations and Executive Leadership.
- Enhance the Vendor Enrollment experience to increase premium service adoption and reduce rescinds.
- Serve as a communication bridge between vendors and internal teams ensuring alignment on goals feedback and product enhancements.
If you have the attributes skills and experience listed below we want to hear from you!
- 3 yearsof experience managing high-performing teams.
- 10 yearsin customer success account management or salespreferably in SaaS FinTech or Payments.
- Strong analytical mindset with a proven track record of using data to drive decisions and outcomes.
- Exceptional communication skillsboth written and verbal.
- Demonstrated ability to lead through change optimize processes and inspire teams.
- Highly organized collaborative and results-oriented.
- Comfortable navigating fast-paced cross-functional environments.
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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Director
Employment Type
Full Time
