Customer Service Representative
Customer Service Representative
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
Customer Service Representative
Munich Germany On-site Full-Time Monday-Friday
We are seeking a highly organized and proactive Customer Service Representative to join our team at Certified Collectibles Group in our Munich Germany office. The ideal candidate will have excellent communication skills a knack for problem-solving and the ability to manage multiple tasks efficiently while providing exceptional service to our customers.
WHO WE ARE
Certified Collectibles Group is the worlds leading provider of expert impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC) Paper Money Guaranty (PMG) Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987 the Certified Collectibles Group companies have certified over 100 million coins banknotes comic books TCGs sports cards video games home video collectibles stamps and more. Today CCG serves the world of collectibles online and at its offices in the United States United Kingdom Germany China and the Middle East.
WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE
You can expect diverse responsibilities in an international work environment:
Munich Germany On-site Full-Time Monday-Friday
We are seeking a highly organized and proactive Customer Service Representative to join our team at Certified Collectibles Group in our Munich Germany office. The ideal candidate will have excellent communication skills a knack for problem-solving and the ability to manage multiple tasks efficiently while providing exceptional service to our customers.
WHO WE ARE
Certified Collectibles Group is the worlds leading provider of expert impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC) Paper Money Guaranty (PMG) Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987 the Certified Collectibles Group companies have certified over 100 million coins banknotes comic books TCGs sports cards video games home video collectibles stamps and more. Today CCG serves the world of collectibles online and at its offices in the United States United Kingdom Germany China and the Middle East.
WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE
You can expect diverse responsibilities in an international work environment:
- Responding to customer inquiries via e-mail and phone
- Handling and performing customer appointments on-site
- Careful and accurate intake and inspection of submitted collectibles
- Maintaining contact with national and international customers dealers and submission centers
- Assisting with billing and payment processes in collaboration with our accounting department
- Collaborating with other internal departments
- Handling customer complaints
- General office sales and administrative tasks
- Attending trade shows
WHAT MAKES YOU THE IDEAL CANDIDATE
- Successfully completed training and/or at least 2 years of experience in customer service
- Fluent in written and spoken German and English (additional languages a plus)
- Confident use of MS Office and willingness to learn new programs
- Strong written and verbal communication skills
- Excellent customer and service orientation
- Reliable and structured working style; responsible resilient and able to maintain high performance in a fast-paced environment
- Friendly personality and team player
- Willingness to travel for trade shows
WHAT WE OFFER
- A varied and diverse range of tasks in an international team
- Secure position in Munichs Westend
- Transportation allowance
- Performance-based compensation
- Opportunities for professional development
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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