Trust & Safety Investigator I
Trust & Safety Investigator I
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Job Description
About the team
As a Trust & Safety Investigator youll lead in-depth investigations into complex incidents including vehicle thefts suspicious claims and potential insurance fraud. Youll evaluate cases identify red flags and leverage internal tools and external partners (e.g. law enforcement recovery vendors) to uncover fraudulent activity.
What you will do
Conduct thorough investigations into suspicious vehicle thefts claims and other Trust & Safety incidents.
Interview claimants suspects witnesses and third parties to gather evidence assess liability and validate or challenge claims and theft incidents.
Support cold case investigations by revisiting unresolved incidents and assisting with legal or recovery actions.
Draft clear and comprehensive investigation reports summarizing findings recommended actions and case resolutions.
Collaborate with law enforcement agencies and legal teams ensuring all communications and requests are handled in compliance with legal and platform standards.
Intake and triage requests from law enforcement and government agencies escalating complex or high-risk cases as needed.
Your profile
Demonstrated expertise within the law enforcement investigation field proactively taking on additional responsibilities.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail with proven time management abilities and a track record of meeting deadlines.
Ability to thrive in a high-paced and at times stressful environment effectively prioritizing and delegating tasks.
Proficient with Microsoft Office Suite or similar productivity software.
Demonstrates Turos values through work product and daily team interactions.2 years Law Enforcement experience (or equivalent) investigating complex matters
Bonus If you have
BA/BS degree
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule with a 4-day workweek from Sunday to Wednesday with in-office collaboration from Monday to Wednesday. Turists will be expected to work in the office 3 days per week. Your recruiter can share more information about the various in-office perks Turo offers.
#LI-EG1
#LI-Hybrid
Benefits
Competitive salary equity benefits and perks for all full-time employees
Employer-paid medical dental and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays volunteer time off and parental leave
For those who are in the office full-time or hybrid we have in-office lunch office snacks and fun activities
We are committed to building a diverse team. If you are from a background thats underrepresented in tech wed love to meet you.
Aside from an award winning work environment and the opportunity to be part of the worlds largest car sharing marketplace we are also growing the team quickly - join us! Even if you dont meet every qualification we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
About Turo
Turo is the worlds largest car sharing marketplace where you can book the perfect car for wherever youre going from a vibrant community of trusted hosts across the US UK Canada Australia and France. Whether youre flying in from afar or looking for a car down the street searching for a rugged truck or something smooth and swanky Turo puts you in the drivers seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at the App Store and Google Play and check out our blog Field Notes.
Read more about the Turo culture according to Turo CEO Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.
We welcome candidates with physical mental and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability please submit a request to People Operations by emailing
Employment Type
Full-Time
