QA and Maintenance Engineer
QA and Maintenance Engineer
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
Job Title:QA and Maintenance Engineer
Reports to: Technology Lead / Country Operations Manager
Collaborates with: Tech Lead Partner Account Manager Finance Legal
Location: Nairobi (with remote support to field offices and occasional travel)
Overview
The QA and Maintenance Engineer is responsible for ensuring the quality reliability and operational continuity of our client digital platforms and internal systems. This role focuses on testing system maintenance and incident resolution ensuring that software releases are stable tools are functioning optimally and issues are quickly addressed. The engineer plays a critical role in maintaining our client standards as it scales operations in factoring traceability and vaccine delivery.
Key Responsibilities
1. Quality Assurance & Platform Testing
Design and execute test plans for web and mobile applications before deployment.
Identify document and track bugs across all digital tools.
Coordinate with the Head of Tech and Tech Consultants to ensure timely fixes and improvements.
Ensure regression testing is performed before each release.
2. Maintenance of Systems & Devices
Conduct regular audits of system performance (e.g. dashboards apps hardware tools like tags).
Support scheduled maintenance activities including patches updates and bug fixes.
Ensure mobile devices tags and other field tech are functioning and updated.
3. IT Support & Issue Resolution
Adopt the organization ticketing system to track and resolve tech issues.
Provide technical support during onboarding or system deployments.
Coordinate remote troubleshooting with field teams and end users.
4. Data Integrity Backup & Compliance
Support data recovery testing and automated backups of operational systems.
Conduct regular checks for data anomalies or risks.
Ensure systems are aligned with Kenya s Data Protection Act and internal IT policies.
5. Vendor Tool & SLA Monitoring
Support procurement of QA tools and testing software where needed.
Track vendor performance and escalate service issues as needed.
Ensure external tech tools used meet uptime and usability standards.
6. Collaboration with Tech & Product Teams
Work closely with the engineering team during sprints to ensure code quality.
Test and support the deployment of partner-facing platforms (e.g. Zhulia Shephard).
Assist in performance monitoring of platforms in real-world field conditions.
Requirements
Requirements QA and Maintenance Engineer
A minimum of a Bachelors degree in Computer Science Information Technology Software Engineering or a related field.
At least three (3) years of hands-on experience in quality assurance system maintenance software testing or IT support preferably in a technology-driven or field-based environment.
Proficiency in creating and executing manual and automated test plans identifying bugs and performing regression testing. Familiarity with tools such as Selenium Postman or JIRA is a plus.
Demonstrated ability to conduct system audits manage updates/patches support mobile and hardware tools and resolve technical issues both remotely and on-site.
Knowledge of data integrity practices backup procedures and alignment with regulatory frameworks like Kenya s Data Protection Act; ability to ensure system and data compliance with internal policies.
Employment Type
Full Time