VDC Programs Assistant

Bay Aging is seeking a full-time Veterans Directed Care Programs Assistant. In this role you will provide administrative support for Community Living Programs with an emphasis on the Veteran Directed Care Program. Candidates must have excellent communication and computer skills and be able to handle a wide variety of duties.

Essential functions

1. Provide administrative support to various programs housed in the Montross office with special emphasis in the Veteran Directed Care (VDC) Program. Reports directly to the Community Living Programs Assistant.

• provides assistance to Community Living Program Assistant in facilitating communications with VA program staff
• processes and transmits Veteran enrollment assessment packets memos to VA program staff
• Provide data entry into software systems: Cumulus Excel ShareFile etc.
• Compiles statistical data used to complete the VDC Ticker each month
• Organize sort and/or file various types of documentation.
• Prepares discharge memos to VA program staff and clients
• Maintains VA master files
• Manage HSRM database and entries including referrals authorizations
• Assist with VAMC authorization tracking
• Assist Community Living Programs Director with all administrative aspects of the VDC program as needed

1. Perform Customer Service Specialist functions:
   • Handle requests for information and data and resolve administrative problems and inquiries from VAMC coordinators.
   • Assist VDC clients OCs VAMC staff as needed
   • Assist CLP Director with all programming as needed

KNOWLEDGE SKILLS AND ABILITIES

• Excellent telephone etiquette customer service experience and proofreading skills
• HIPPA regulations
• Knowledge of operation of standard office equipment
• Strong verbal communication skills in person and on the phone
• Strong written communication (e.g. reports letters emails)
• Work well under the pressure of recurring deadlines.
• Attention to details and strong organizational skills.
• Ability to use computerized multi-line call system.
• Ability to use Microsoft Office products
• Professionalism and ability to maintain confidentiality are essential.
• Establish and maintain effective working relationships with co-workers clients and outside parties.
• Maintains certifications and other training as required under agency policies or as mandated by program guidelines

WORKING ENVIRONMENT

Office-based position with minimal physical requirements (ability to lift 20lbs walking and climbing stairs).

None of the essential functions of the position can be performed remotely.

Bachelors degree preferred and at least 3 years of experience with customer service and office/administrative functions. Must possess a valid Virginia Drivers License.

FLSA status: This is a full-time non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of the employee. From time to time the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race color religion sex national origin age veteran or disability status. Bay Aging is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact MaDena DuChemin Director Human Resources at Ext. 1228 or .