We are seeking an experienced Senior Python Software Engineer (Senior AI Developer) to join our team focusing on the exciting development of our Customer Care Platform. In this role you will be a key player in designing developing and integrating cutting-edge AI/ML solutions with a strong emphasis on Generative AI (GenAI) and Large Language Models (LLMs). Youll be instrumental in shaping the future of customer interactions through intelligent automation.
Main tasks:
- Design develop and integrate AI/ML solutions with a particular focus on Generative AI (GenAI) LLMs and multi-modal (chat voice) interfaces.
- Architect and deliver customer-facing AI agents that provide real-time intelligent automation for support marketing or transactional use cases.
- Build and maintain multi-model pipelines for inference fine-tuning chunking and embedding-based retrieval (RAG) systems.
- Deploy monitor and optimize AI models in production-grade environments using Kubernetes and Azure-native services.
- Integrate GenAI agents with cross-company APIs backend services and partner systems through MCP for dynamic tool use and data enrichment.
- Collaborate closely with DevOps engineers to implement scalable CI/CD pipelines infrastructure-as-code and secure AI workload automation.
- Evaluate and integrate open-source and proprietary LLMs embeddings and vector databases.
- Optimize prompt engineering strategies and implement orchestration tools (e.g. LangChain MCP) to enable complex task execution.
- Build robust model evaluation frameworks A/B testing environments and experiment tracking for iterative development.
- Design privacy-first AI workflows that comply with GDPR anonymization and auditability (e.g. PII scrubbing user consent).
- Guide the integration of Speech-to-Text (STT) Text-to-Speech (TTS) and Natural Language Understanding/Generation (NLU/NLG) components into unified voice/chat interfaces.
- Mentor junior developers shape internal best practices and contribute to the GenAI technical roadmap.
Qualifications :
- Degree in Computer Science Data Science Artificial Intelligence or a related field or equivalent practical experience.
- Several years of experience in AI and Machine Learning development ideally within Customer Care solutions.
- Strong proficiency in Python and NLP frameworks.
- Hands-on experience with Azure AI services (e.g. Azure Machine Learning Cognitive Services Bot Services).
- Solid understanding of cloud architectures and microservices on Azure.
- Experience with CI/CD pipelines and MLOps.
- Analytical mindset and strong problem-solving capabilities.
Additional Information :
This position offers the possibility of hybrid or remote work for candidates located in Poland.
Remote Work :
No
Employment Type :
Full-time