Clinic/Practice Assistant, Pain/Spine- Newton
Clinic/Practice Assistant, Pain/Spine- Newton
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The vision for this role is to support both the Pain and Spine specialties within Newton-Wellesley Hospital Ambulatory Care Center (159 Wells Avenue in Newton).
At the Newton-Wellesley Hospital Spine Center we work as a multidisciplinary team with an emphasis on communication and coordination. Our specialists treat the full range of spinal disorders that affect the cervical thoracic and lumbar areas of the spine. After a careful evaluation with diagnostic and imaging tests we create a personalized treatment plan based on your needs and goals.
At the Pain Management Service at Newton-Wellesley Hospital we care for people with many types of pain caused by a number of conditions including acute pain that comes on suddenly and is caused by a specific injury or condition chronic pain and cancer-related pain. We use a compassionate team-based approach to diagnosing relieving and treating acute and chronic pain. We tailor our multimodal and multidisciplinary treatment plans to your unique condition and needs. Our top priority is to reduce or eliminate pain and help patients function as independently as possible.
Job Summary
We are seeking a full-time 40-hour Clinic/Practice Assistant to support the Pain and Spine team onsite Monday through Friday from 8:30am- 5:00pm.Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience exceeding our patients expectations.
Leading up to the patient visit Coordinators schedule all appointments conduct reminder outreach verify insurance and obtain Prior Authorizations when needed.
During the patients visit the focus is check-in which includes greeting patients answering all of their questions collecting co-payments and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit during check-out Assistants are tasked with scheduling follow-up appointments tests and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately handling in-basket messages monitoring patient flow and waiting room activity and providing general support to practice leadership clinicians and peers.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
office experience 3-5 years required
Knowledge Skills and Abilities
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
