Senior Service Management Consultant
Senior Service Management Consultant
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1 Vacancy
Job Description
The Senior Service Management Consultant is responsible for enabling service efficiency
and process optimization across client environments. This includes improving and integrating
service management practices leading discovery and transition initiatives managing
ServiceNow implementations and supporting transformation activities.
The role balances working both in the processes (day-to-day operations and governance) and
on the processes (design improvement and automation).
It involves close consultancy engagement with stakeholders to ensure scalable lean and
value-driven ITSM practices.
Key Responsibilities and Activities
Responsible for designing implementing and continuously improving ITSM processes
Lead discovery assessments to identify improvement areas inefficiencies and
operational risks
Support service transitions ensuring new services are effectively integrated into live
operations
Implement ITSM practices within ServiceNow by configuring and aligning modules such
as Incident Problem Change Request Asset Management CMDB Service Catalog
and Major Incident Management to ensure the platform supports service quality
operational efficiency and compliance.
Deliver tailored training programs to promote process understanding and adoption
across disciplines
Conduct reviews and audits on different practices to assess maturity and identify
opportunities for standardization improvement and automation using Lean/Agile
techniques
Define monitor KPIs/SLA performance and implement action plans based on findings
together with relevant stakeholders
Qualifications :
Required Qualifications
Bachelors degree in IT Business or a related field
ITIL 4 Foundation certification (Advanced certifications preferred)
Certifications in Agile Lean Six Sigma Power BI or ServiceNow Implementation
Specialist are desirable
7 years of experience in ITSM consulting transformation or enterprise service
operations
Hands-on experience with ServiceNow process implementation across multiple
modules
Fluent in English (written and verbal) with excellent communication and client facing
skills
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;
- Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
- Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
