C004303 Technician (Centralized Service Desk) (NS) - WED 23 Jul
C004303 Technician (Centralized Service Desk) (NS) - WED 23 Jul
Posted on :
12-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Requirements
Deadline Date: Wednesday 23 July 2025
Requirement: Technician (Centralized Service Desk)
Location: Mons BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 600
Required Start Date: 1 September 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management. Problem escalation remote assistance training and end-user guidance on NU. NR and NS network
- Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant second-line support in case of performance degradation or downtime
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
- Perform On-Call level 1 service support either remotely or on site.
- Performs other duties as may be required.
- The position includes nights and week end shifts
- Working underground and/or secured areas.
- Working hours based on a shift pattern might be required.
- Up to 4 TDYs in Belgium per year are foreseen for this post
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Minimum 1 year experience in Service Desk Operations within the last 2 years.
- Knowledge of and experience in NATO environment.
- Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox ) .
- Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment.
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN).
- Usage of ITSM tools such as BMC Remedy JIRA...
- Experience in end user support in general.
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
- Experience in performing user administration in MS Active Directory and Exchange
Required Experience:
IC
Employment Type
Contract
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
