Patient Experience Consultant
Patient Experience Consultant
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Job Description
About Health Partners
Were more than just your health partner. As a proud South Aussie not-for-profit weve had our members backs (and eyes and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone and its why were on a mission to create a better state of health for our over 95000 members and the local community we call home.
As a member-owned fund were guided by doing whats right for our members our people and the broader community. To be a Health Partners member means youre part of something pretty special were your truly local value giving member satisfying partner.
About the role
If youre passionate about making an impact to our members and patients we have an exciting opening for a Patient Experience Consultant to work across our Health Services appointment centre based at Pirie Street. This is a permanent part time role working Monday Tuesday and Friday.
Key responsibilities
- Act as a first point of contact for all customer enquiries in a professional manner
- Schedule and manage appointments across dental and optical services
- Process transaction payments and basic billing accurately and efficiently
- Resolve customer concerns and complaints with empathy and a solutions-focused approach
- Maintain accurate records and ensure patient confidentiality at all times
- Collaborate with clinical and administrative teams to ensure seamless patient journeys
About you
If youre experienced in customer service and administration with a passion for health then we want to hear from you!
- Previous experience in a call centre or customer service role in a healthcare setting
- Comfortable working with appointments and billing systems.
- Excellent verbal and written communication skills
- Ability to manage high call volumes and remain calm under pressure
- Strong problem solving skills and high attention to detail
- Proactive mindset with a commitment to continuous improvement
Whats on offer
To be part of our local team means your part of something pretty special. Youll be working with a diverse range of people who are committed to doing things Side by Side. Head tohttp:// find out more about life at Health Partners and Side by Side our employee value proposition.
Working for us means you can also access our generous employee benefits including:
- Paid parental leave
- Allowance on your private health insurance premium
- Discounted sunglasses
- Access to internal and external learning
- Volunteer days to work with our partner charities
- Access to our Employee Assistance Program for you and your family
- Access to discounted gym memberships and wellbeing programs.
You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 12 months) and Working with Childrens Check or be willing to obtain prior to commencement.
Are you interested Apply today!
Send through your application. Well screen applications as theyre received so be sure to get in fast.
We appreciate the time and effort it takes to prepare and submit your application with us. This is why were a Circle Back Initiative employer committed to reviewing and responding to every candidate.
If this role isnt quite right for you but youve got the skills experience or energy to elevate our team check out our website for all current vacancies and register for our talent pool.
Required Experience:
Contract
Employment Type
Part-Time
