ED Treatment Area Coordinator 40 HR Evening, every other weekend 3pm -11:30pm
ED Treatment Area Coordinator 40 HR Evening, every other weekend 3pm -11:30pm
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information verifying insurance coverage and ensuring compliance with regulatory requirements. Assists junior staff by answering questions supporting the escalation of specific scenarios and resolving day to day issues.
Does this position require Patient Care
No
Essential Functions
-Obtain and update patient consents authorizations and signatures in compliance with regulatory guidelines and organizational policies.
-Ensure accurate and complete documentation of all registration activities.
-Review insurance plans benefits and coverage limitations to help patients understand their financial responsibilities.
-Handle more complex registration processes including pre-authorizations pre-certifications and coordination of benefits for patients with multiple insurance plans.
-Support junior staff by answering questions resolving technical challenges and guiding when to escalate issues.
-Assist with the resolution of registration-related issues such as duplicate medical records or demographic discrepancies working collaboratively with other departments or supervisors.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
