Senior Program Manager, DSP Value Added Services
Senior Program Manager, DSP Value Added Services
Posted on :
12-07-2025
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1 Vacancy
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Job Description
Amazon is seeking a Senior Program Manager to lead global execution and operational scale of the Value Added Services (VAS) program supporting the success of Amazons Delivery Service Partner (DSP) network. In this high-impact role you will own the strategy execution and continuous improvement of products that enhance DSP branding and operational efficiency across more than 4000 entrepreneur-led businesses in 20 countries.
You will define the global program strategy for key VAS offeringssuch as uniforms and business efficiency toolsand drive their scalable execution across regions. Your work will enhance brand consistency streamline DSP day-to-day operations and reduce cognitive load for DSPs. From launching new tools and creating adoption mechanisms to managing vendor relationships and compliance frameworks youll lead the full program lifecycle.
Youll partner closely with Product Tech Ops and Policy teams to ensure VAS products are aligned with global standards and meet the evolving needs of DSPs. Youll also lead change management performance tracking and stakeholder communications to ensure successful regional execution.
The ideal candidate is a strong operator and builder with a proven track record in global program delivery vendor management and operational excellence. This role requires a strategic mindset excellent cross-functional leadership and a passion for enabling small business success at scale. Our organization is based in the US but we support DSP product development and operations globally. Domestic and international travel is required 10-20% of the time.
Key job responsibilities
Lead the planning and execution of branding initiatives aligning stakeholders defining program requirements and managing end-to-end implementation.
Partner with cross-functional Tech and Product teams to launch and scale VAS tools that reduce DSP operational complexity and improve efficiency.
Drive adoption and change management for new programs through SOP development stakeholder communication and training.
Monitor program health through KPI tracking and reporting; escalate risks and resolve blockers to ensure timely delivery.
Lead cross-functional initiatives across geos aligning strategy execution and continuous improvement efforts.
Identify assess and mitigate risks resolve critical issues manage escalations and propose corrective actions to keep initiatives on track.
Build and maintain relationships with cross-functional teams to integrate and deploy new VAS initiatives ensuring seamless execution and process excellence.
Create and distribute comprehensive program/process launch announcements for internal and external stakeholders including program details FAQs and resource guides.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of communicating with and presenting to executive and senior audiences experience
- Experience in last mile operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You will define the global program strategy for key VAS offeringssuch as uniforms and business efficiency toolsand drive their scalable execution across regions. Your work will enhance brand consistency streamline DSP day-to-day operations and reduce cognitive load for DSPs. From launching new tools and creating adoption mechanisms to managing vendor relationships and compliance frameworks youll lead the full program lifecycle.
Youll partner closely with Product Tech Ops and Policy teams to ensure VAS products are aligned with global standards and meet the evolving needs of DSPs. Youll also lead change management performance tracking and stakeholder communications to ensure successful regional execution.
The ideal candidate is a strong operator and builder with a proven track record in global program delivery vendor management and operational excellence. This role requires a strategic mindset excellent cross-functional leadership and a passion for enabling small business success at scale. Our organization is based in the US but we support DSP product development and operations globally. Domestic and international travel is required 10-20% of the time.
Key job responsibilities
Lead the planning and execution of branding initiatives aligning stakeholders defining program requirements and managing end-to-end implementation.
Partner with cross-functional Tech and Product teams to launch and scale VAS tools that reduce DSP operational complexity and improve efficiency.
Drive adoption and change management for new programs through SOP development stakeholder communication and training.
Monitor program health through KPI tracking and reporting; escalate risks and resolve blockers to ensure timely delivery.
Lead cross-functional initiatives across geos aligning strategy execution and continuous improvement efforts.
Identify assess and mitigate risks resolve critical issues manage escalations and propose corrective actions to keep initiatives on track.
Build and maintain relationships with cross-functional teams to integrate and deploy new VAS initiatives ensuring seamless execution and process excellence.
Create and distribute comprehensive program/process launch announcements for internal and external stakeholders including program details FAQs and resource guides.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of communicating with and presenting to executive and senior audiences experience
- Experience in last mile operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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