As an Operations Manager LP Network Success youll use available data along with critical thinking to be the catalyst in driving overall improvement cross functionally. This position requires you to analyze data interpret data and translate the results into a meaningful executable process improvement strategy. You will be working with various departments to build reports to monitor overall performance and communicate areas for improvement to cross functional teams. Develop process mapping workflows writing SOPs (standard operating procedures) and determining priorities for teams once a gap is identified. Overall you get to oversee the performance management process and facilitate action that contributes to the overall growth of OneRail.
** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment. **
Roles and Responsibilities:
- Integrations
- Helping broader LP team understand what LPs need prioritization and why
- Track Integrations and timelines
- LP/Shipper Metrics & Regulations
- Monitor/Measure metrics (critical findings) and communicate to the team.
- Acceptance Rate SLA POD compliance Claims Cancellation Exceptions usage & Delivery volume.
- Work as the point person to the LP Connect team.
- Resolve & communicate regulations and compliance needs.
- Optimization & Performance
- Review LP regions for accuracy utilizing all metrics for optimal performance
- Monitor LP activity report
- Identify technology gaps to improve overall performance cross functionally
- Track feature/bug requests for technology improvement and report on timelines
- Develop workflows and write SOPs
- Work with stakeholders to determine priorities review performance and optimization recommendations.
Qualifications:- 3or more years of experience in creating developing and maintaining partnerships
- Bachelors degree ideally in business or similar field preferred
- Experience with HubSpotor other CRM / Pipeline Management tool
- Working understanding of API and related technology knowledge
- Demonstrable ability to negotiate and close partnership contracts
- Excellent communication skills both written and oral
- Strong relationship building skills with an entrepreneurial approach
About OneRail
OneRail headquartered in Orlando FL is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowes Pepsi American Tire Distributors and Advance Auto Parts.
OmniPoint is the cornerstone of OneRails integrated final mile delivery solution.
- Capture. Within moments of a purchase that requires same-day delivery OmniPoint captures a shippers demand signal from their POS ERP or e-commerce system: what was ordered where it is where its going and when it needs to be there.
- Optimize. OmniPoint uses this data to specify the optimal vehicle for the orders size and weight as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
- Execute. Customers can direct deliveries to their fleet or OneRails nationwide network of 12 million couriers available 24/7/365.
- Support. Deliveries can be supported as they occur by OneRails skilled Exceptions Assist team to handle unforeseen delivery issues on the customers behalf.
- Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.
OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.
Regular Full-time Team Member Benefits (U.S. Team Members)
- Competitive base compensation
- Health and wellness Insurance with generous company contribution (medical dental vision)
- Company-paid life insurance short-term and long-term disability
- 4% 401K match with immediate vesting of Company match
- Continuing Education Opportunities
- Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
- Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
- Generous Company-paid Holidays
Onsite Team Member Job Perks (U.S. Team Members)
- Relaxed/casual work environment
- Standing desks
- Recreational and Video games
- Large breakroom and lounge
- Stocked kitchen and fridges
- Cappuccino machine
- Onsite restaurant and daily food trucks
- Offices conveniently located with quick access to I-4 SR-528 and Floridas Turnpike
- Ample free parking
OneRails Travel Policy for Remote Team Members (U.S. Team Members)
While OneRail allows remote work for certain posted roles noted as Remote Work Available on the Companys website a core requisite for all roles is that team members be willing and able to occasionally travel to OneRails Orlando Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter as a condition of their employment.
To view more details about what is like to work at OneRail or to view a full list of career opportunities please visit
Required Experience:
Manager