Senior Operations Manager - Service Desk
Senior Operations Manager - Service Desk
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Salary Not Disclosed
1 Vacancy
Job Description
- 4 to 5 years as an operations manager with experience in handling helpdesk / service desk operations
- 6 years minimum BPO/BPM experience
- Must have managerial leadership experience already
- Amenable to work onsite in BGC
- Amenable to work in shifting schedules
- Able to start ASAP
- Preference to ITIL certified candidates
- Strong requirement for service desk background.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Responsibilities:
- Develops plans identifies people coordinates infra and technology requirements with the transition team for the specific process (es) in order to deliver on target delivery model.
- Provide resources to the transition team to finalize the process definition & documentation signs off for the specific process (es) within his/her purview in order to finalize the To-Be process.
- Provides inputs from an operations perspective to the SOW in order to complete the contractual process.
- Provides inputs on the training/ certification methodology to the transition team in order to ensure right skilling on engagement.
- Plans and monitors the resource deployment (Team Size Span Shift Utilization Skill sets technology rollout) and ongoing monitoring for his specific process (es) in order to ensure budget & pricing assumptions compliance.
Employment Type
Full Time
