Application Support Engineer
Application Support Engineer
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Job Description
Overview
About company:
Consilio stands as the global leader in eDiscovery document review flexible legal talent and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities the company empowers multinational law firms and corporations using innovative software cost-effective managed services and deep legal and regulatory industry expertise. Renowned for its expertise in litigation HSR second requests internal and regulatory investigations eDiscovery document review information governance compliance risk assessments cybersecurity law department management and contracts management.
Role Overview:
As a part of Global Support Services the Application Support Engineer will technical support key eDiscovery systems including industry wide applications as well as a suite of internal solutions that set Consilio as the leader in what we do. his role requires a strong aptitude for troubleshooting independent problem-solving and a solid understanding of enterprise application architecture. The engineer will work both independently and collaboratively within a global team to ensure application stability performance and continuous improvement.
Responsibilities
- Troubleshoot and resolve complex application issues across multiple layers (web server application server database).
- Monitor and maintain uptime scalability and performance of eDiscovery platforms and custom-built solutions.
- Analyze logs and system behavior using tools like Event Viewer IIS Manager and SQL Server Management Studio.
- Respond to support tickets within defined SLAs providing clear communication and effective resolutions.
- Collaborate with cross-functional teams including Data Operations Project Management DBA and Infrastructure.
- Document troubleshooting steps solutions and best practices
- Continuously learn and adapt to new technologies and internal tools.
- Use scripting and query languages (e.g. PowerShell T-SQL JavaScript) to automate tasks and solve unique problems.
- Participate in after-hours testing and support rotations as part of a 24/7 global support model.
Qualifications
Education:
- Bachelors degree in Computer Science Information Systems or equivalent experience.
Experience:
- 4 years of experience in technical support or application engineering roles.
- 3 years of experience with Relativity or similar eDiscovery platforms.
- Proficient in Microsoft SQL Server with the ability to write basic to intermediate T-SQL queries.
- Comfortable working in Linux environments including use of the command line interface (CLI).
- Practical experience with scripting tools such as PowerShell and RegEx for automation and troubleshooting.
- Skilled in using diagnostic and administrative tools such as Event Viewer IIS Manager and SQL Server Management Studio.
Consilios True North Values
- Excellence
We strive to make every client our advocate - Passion
We DO because we CARE - Collaboration
We win together through teamwork and communication - Agility
We flex adapt and embrace change - People
We value respect and invest in our teammates - Vision
We create clarity of purpose and a clear path forward
Consilio LLC isan EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Employment Type
Unclear
