Front of House Manager
Front of House Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
Annual salary ranging from 44000 up to 48000
A WORLD OF REWARDS
Smart uniform provided
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
What will I be doing
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives work schedules budgets policies and procedures
Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
Monitor staffing levels to meet cover business demands
Manage staff performance issues in compliance with company policies and procedures
Recruit manage train and develop the Front Office team
What are we looking for
- Front Office supervisory experience in the hotel leisure and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Familiar with Property Management Systems
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
