Operations Manager - Client Operations
Operations Manager - Client Operations
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Job Description
Job Description
Operations Manager Client Operations
Location: Ashford Middlesex UK
Employment Type: Full-Time Permanent
Salary: Competitive Benefits
Reporting to: Head of Client Operations
A leading logistics and supply chain specialist is seeking a dynamic Operations Manager to join its Client Operations team based in Ashford Middlesex. This is a key leadership position focused on enhancing service delivery customer satisfaction and operational efficiency across a high-value client portfolio.
Overview of the Role:
The Operations Manager acts as the primary liaison between the business and its client responsible for managing operational performance developing customer relationships and identifying growth opportunities. This individual will oversee a team of operations coordinators and collaborate closely with warehouse and technical departments to ensure contractual commitments and service standards are consistently met.
The ideal candidate will be commercially astute customer-centric and possess strong leadership and problem-solving skills.
Key Responsibilities:
- Serve as the main daily operational and commercial point of contact for the client.
- Ensure service excellence and contractual compliance while driving profitability.
- Manage and develop a team of operations coordinators to deliver high-level customer service.
- Oversee planning reporting stock accuracy and issue resolution in collaboration with internal departments.
- Lead performance improvement initiatives using operational metrics and KPI tracking.
- Coordinate and participate in client reviews audits and performance evaluations.
- Work closely with senior leadership to drive strategic improvements and commercial growth.
- Represent the business in cross-functional meetings both internally and with clients occasionally requiring travel within the UK and overseas.
Team Management & Development:
- Conduct regular staff performance reviews and implement development plans.
- Lead recruitment onboarding and induction processes for new team members.
- Ensure adequate team coverage and maintain high service standards.
- Oversee training compliance and adherence to internal processes and quality expectations.
Skills and Experience Required:
- Minimum of 5 years experience in customer service or operations management.
- Proven leadership skills with the ability to manage motivate and develop teams.
- Strong communication and stakeholder engagement capabilities.
- Solid commercial understanding and experience managing contractual relationships.
- Exceptional organisational skills and attention to detail.
- High proficiency in MS Office particularly Excel and PowerPoint.
- Confident in leading meetings presenting reports and managing client expectations.
- Full clean drivers license required.
Benefits:
- 28 days annual leave (including Bank Holidays)
- Company pension scheme
- Dental care (after qualifying period)
- Employee Assistance Programme
- Free on-site parking
- Complimentary tea and coffee
Interested applicants with a background in logistics customer service leadership or operations management are encouraged to apply. This is an excellent opportunity to join a growing organisation where your skills and leadership will make a measurable impact.
Required Experience:
Manager
Employment Type
Full-Time
