Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume the adverts you see the apps you use the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions every single one of those experiences was touched by an Adobe product.

We have a fantastic opportunity for a Technical Account Manager to join our Digital Experience business based inMadrid.

What youll do:

• Lead outstanding client engagement as the technical executive point of contact throughout the Customers solution lifecycle. Guide and support customers strategy with Adobe Solutions via service delivery plans with clear outcomes.
• Assess strategic Customer technical risks and opportunities and coordinate extended Adobe team to build and drive Ultimate Success plans.
• Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment facilitating and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams. Optimize clients product investment. Drive innovation roadmap influence standard methodologies and process improvement back into the Adobe ecosystem.
• Responsible for the global engagement model and review cycle across multiple BUs and/or brands.
• Coordinate well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution multi-discipline engagements.
• Work hands on with Adobes internal Customer Success Management Managed Services Engineering TechOps Product Management Support and the Adobe Consulting practice and third-party partners in support of customers technical success.
• Lead a matrixed services team that may involve multiple project teams from Adobe client or partner organizations. Develop effective working relationships with Customer partners.
• Make recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations.
• Lead project-based consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What youll need to succeed:

• A proven track record in a similar role within the Information Technology sector
• Bachelors degree or equivalent experience in Computer Science Information Technology or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale multi-solution and multi-discipline engagements
• Strong understanding of Adobe products and services with the ability to determine how they can be successfully implemented within a customers environment
• Ability to thrive in a fast-paced environment with strict adherence to timelines
• Experience collaborating with cross-functional teams and global collaborators
• Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences
• Experience with cloud technologies enterprise software and digital transformation initiatives
• Ambitious approach with a dedication to continuous learning and improvement
• Ability to mentor and lead teams to ensure collaborative success and innovation

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog explore the fantastic benefits we offer at.

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .