Bilingual (French/English) Insurance Advisor
Bilingual (French/English) Insurance Advisor
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Job Description
Work Location:
Ottawa Ontario CanadaHours:
35Line of Business:
Personal & Commercial BankingPay Details:
$49050 - $73600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.
In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.
Job Description
As an Insurance Advisor you will work as a member of an inbound contact center team reporting to the Team Manager Client Services. In the Insurance Advisor role you will provide solutions and counsel existing and new TD clients on their auto and property insurance needs. You will deliver a customer centric approach contributing to our legendary service. Additionally you will: Be responsible for achieving goals related to insurance advice and solutions Ensure quality and productivity objectives are met Process call backs submissions and mail in a timely manner Be accountable for providing a high level of service to our clients Perform various assigned tasks Promote company features and benefits as part of ongoing portfolio reviews Discuss a variety of products at every opportunity Promote client loyalty through attention to detail and relationship-building Remain current on all company philosophies and procedures
Internal
Each call is different and we support you to ensure your success at work. Our training programs are among the best in the industry and we will help you develop your competencies through coaching and career development opportunities.
Requirements For this role we specifically require:
- Fully Bilingual in French and English
- Must reside in the province of Ontario
- High School Diploma
- 2 years of customer service/ sales experience
- Call center experience would be an asset
- Aptitude to successfully complete and pass required licensing Your relevant skillset and knowledge will also get our attention.
Show us that you:
Have strong communication skills to exchange ideas and customer information in a concise and logical way handling sensitive customer information and resolving exceptions
. Possess computer & multi-tasking skills.
Thrive in a dynamic and time-sensitive environment.
Have advanced knowledge of our business and understand the functions of our various business areas.
Are passionate engaging and have a desire to deliver superior customer experience consistently and compassionately
Who We Are:
As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.
TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Unclear Seniority
Employment Type
Full-Time
