Customer Support Specialist
Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
CORE RESPONSIBILITIES:To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
- Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex longer cycle projects. Responsible for proactive thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status shipping dates prices product availability and back orders. Maintains virtual customer files with sales contracts and other information.
- Customer Billing Resolution: Investigates and resolves billing issues related tocustomer disputes as relayed from A/R collections team.
- Sales Support: Provide price & availability formal quotations and other pre and post order support functions.
- Perform backup coverage within specific team and across other teams of similar function.
- Comply with all established policies and procedures.
- Participate in new initiatives as requested.
- Assume other duties and responsibilities as required.
- Participation in Xylem Watermark volunteer activities
QUALIFICATIONS:
- Bachelors degree or 5 years of relevant experience
- Legendary customer service skills; an unwavering passion for taking care of the customer.
- Excellent communication skills(written and verbal)
- Experience with Enterprise Resource Planning (ERP) tool
- Ability to work independently.
- Strong & respectful collaborative skills and business acumen
- Ability to work with diverse workforce and customer base in a matrixed organization.
- Technical aptitude
- Proficient in Microsoft Office
Preferred Qualifications:
- Experience with Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools
- Experience with supporting engineered projects from quote/bid to order delivery and invoicing
- Continuous improvement lean practices value stream mapping and waste elimination experience
SALARY:
The estimated salary range for this position is $25.00/Hr. to $29.00/Hr. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).Xylem is proud to be an Equal Employment Opportunity and Affirmative Action prohibits discrimination harassment of any kind and does not discriminate in employmenton the basis ofrace color religionsexor sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.
Disclaimer: The information listed within this job description is designed toindicatethe general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualificationsrequiredin this must be able to perform the essential functions of the position satisfactorily and ifrequested reasonableaccommodationswill be made to enable employees with disabilities to perform the essential functions of their job absent undue reserves the right tomodifythis job description or assign other duties to this position as needed.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
