Practice Assistant, Sr
Practice Assistant, Sr
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Sr. Practice Assistant for BWH Endocrinology-Arranging new patient appointments and testing
- Participate and lead team meetings with provider team lead provide data metrics and recommendations to improve access
- Train and mentor new staff
- Coordinating follow up appointments and follow up testing
- Obtaining prior authorizations for future testing
- Prioritizing phone calls and messages via in-basket and/or outlook based on urgency
- Rescheduling clinics to alternate dates based on provider availability
- Arranging and opening Ps/PAs and MDs schedules to work through any pertinent issues or complications
- Answering patient messages / phone calls relevant to scheduling and forwarding to medical provider of clinical
- Verifying that patients insurances are accepted at BWH
- If so proceeding with scheduling
- If not working with insurance company to obtain authorization for out of network visits ensuring appropriate hospital BWPO is contacted to negotiate rate
- Reaching out to supplemental departments to schedule patients for testing or consults with other specialties o Coordinating office visits with other appointments such as other departments other facilities in the area testing
- Requesting records including paper records as well as imaging discs in particular format be sent to me for physician review
- Arranging admissions for patients through our admitting department
- Coordinating with other outpatient appointments
- Contacting the patient to confirm their admission date LOS location what they can bring with them helpful contact information
- Informing patient of any preparation instructions prior to outpatient testing
- Contacting patients regarding appointments for confirmation
- Rescheduling patients when needed and contacting them regarding the change of appointment
- Requesting medical records and imaging be sent here for physician review
Qualifications
Level of education required: Minimum of a high school diploma or GED.
Work experience required: Minimum three years medical office or administrative support experience required. Some additional training in office systems or other post high school education preferred. Associates Degree or higher level education preferred but not required.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
