Platform Engineer, ServiceNow
Platform Engineer, ServiceNow
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Job Description
About Us:
With $295.0 billion of gross assets under management as of March 31 2025 British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbias public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.
Headquartered in Victoria British Columbia and with teams spanning Vancouver New York London and Mumbai.
BCI integrates environmental social and governance (ESG) factors into all investment decisions to meet clients risk and return requirements. Our people shape employee-focused initiatives creating a strong culture. To learn more about our culture and values visit our BCI Values in Action page.
Closing Date: Open Until Filled
Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions BCI is seeking an individual like you to join our team for a 12-month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization you will have the opportunity to work in either our Victoria or Vancouver office collaborating with top professionals while contributing to the growth and success of one of Canadas largest institutional investors.
THE OPPORTUNITY
As a Platform Engineer you will work closely with business and technical stakeholders to facilitate the successful deployment growth and enhancement of ServiceNow. Leveraging your expertise you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment ensuring the efficient delivery of top-quality products and services.
With a strong foundation in platform configuration and administration you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria with occasional travel between the two cities.
WHAT YOU BRING
Bachelors degree in Technology Engineering Computer Science or a related field
A minimum of 5 years of experience as a Platform Administrator Platform Engineer Developer or Software Engineer with a strong focus on implementing developing and managing platform configurations and operations
Hands-on experience with service management platforms including in-depth knowledge of ServiceNow ITSM modules Active Directory System Center Configuration Manager (SCCM) and configuration management databases (CMDB); professional certification or training in ITIL ServiceNow or a similar field is
Proficiency in configuring both on-premise and cloud-based environments
Familiarity with Agile methodologies (Lean Kanban or Scrum) and DevOps practices
Proven track record of working within a technical team to analyze complex problems identify issues and collaboratively deliver effective and efficient solutions
Solid understanding of one or more common programming languages (e.g. CSOM JavaScript jQuery C# PowerShell XML/XSLT Python R etc.) and related technologies (e.g. SQL Server Internet Information Server Windows Server Microsoft Azure Active Directory etc.)
Exceptional customer service listening communication and problem-solving skills
Prior experience in the investment management industry is considered an asset
KEY RESPONSIBILITIES
Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team following a regular sprint cadence
Drives technical requirements for assigned platform capabilities and supporting technologies serving as the technical subject matter expert (SME)
Creates platform maturity roadmaps aligning with business objectives and technical needs while identifying opportunities for standardization automation and optimization
Designs configures and maintains platform capabilities services and environments in accordance with platform maturity roadmaps and best practices
Manages project delivery and develops technical documentation ensuring compliance with internal technology governance standards
Establishes and enforces platform standards and guidelines based on industry best practices communicates expectations to technical teams and ensures adherence to established protocols
Participates in procurement processes including developing and evaluating Requests for Proposals and oversees the performance of external resources
Proactively detects risks and issues offers solutions to overcome barriers and delivers advanced levels of platform administration troubleshooting and remediation support
Fosters and maintains positive working relationships with both internal and external stakeholders
Encourages knowledge sharing through internal technical communities and resources promoting a collaborative team-based culture
Applies Agile methodologies and drives continuous improvement in delivery performance through reporting backlog development sprint planning and retrospectives
WHERE YOU WILL WORK
Work from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.
SALARY RANGE
The annualized base salary range for this role is CAD $103000 to $124000.
BCI offers a competitive total rewards package including a performance-based incentive plan comprehensive health & dental benefits a defined benefit pension plan and paid time off. We pay our people competitively in the markets in which we operate and with consideration for internal equity and job structure. The base salary will consider factors such as the individuals skill set experience and internal equity. We aim for actual pay to be around the market median for expected performance and the upper quartile for excellent performance. Actual salaries may vary based on experience and expertise.
Next Steps:
To apply online please submit your resume promptly. Applications will be actively reviewed and those selected for an interview will be contacted. We welcome all qualified candidates who are legally authorized to work in the country where this job is located. If you do not have authorization or if your work permit has restrictions or is due to expire within 12 months please inform our recruitment team if shortlisted.
At BCI we value diversity and foster an inclusive culture where all employees can thrive. We are performance and client-focused valuing integrity and we want to know you if you share these values. We recognize that some skills can be learned on the job and encourage everyone to apply. If you require accommodations for the recruitment process such as alternate formats of materials or accessible meeting rooms please contact us at .
To learn more about working with BCI including our comprehensive benefits packages our commitment to equity diversity and inclusion and the recruitment process visit our BCI Careers Page.
BCI does not accept unsolicited resumes or candidate submissions from third-party recruitment agencies executive search firms or staffing suppliers unless they have an existing contractual agreement with our organization. Our approved vendor relationships are established for particular recruitment requirements and do not extend to general job postings on our website or other platforms. Any candidate information or resumes submitted by suppliers not approved by BCI will be deemed unsolicited and will not be reviewed or considered. BCI will not be liable for any fees commissions or charges related to unsolicited candidate submissions or recruitment services.
Employment Type
Full-Time
