Platform Engineer, ServiceNow

Closing Date: July 29 2025.

Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions BCI is seeking an individual like you to join our team for a 12-month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization you will have the opportunity to work in either our Victoria or Vancouver office collaborating with top professionals while contributing to the growth and success of one of Canadas largest institutional investors.

THE OPPORTUNITY

As a Platform Engineer you will work closely with business and technical stakeholders to facilitate the successful deployment growth and enhancement of ServiceNow. Leveraging your expertise you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment ensuring the efficient delivery of top-quality products and services.

With a strong foundation in platform configuration and administration you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria with occasional travel between the two cities.

WHAT YOU BRING

• Bachelors degree in Technology Engineering Computer Science or a related field

• A minimum of 5 years of experience as a Platform Administrator Platform Engineer Developer or Software Engineer with a strong focus on implementing developing and managing platform configurations and operations

• Hands-on experience with service management platforms including in-depth knowledge of ServiceNow ITSM modules Active Directory System Center Configuration Manager (SCCM) and configuration management databases (CMDB); professional certification or training in ITIL ServiceNow or a similar field is

• Proficiency in configuring both on-premise and cloud-based environments

• Familiarity with Agile methodologies (Lean Kanban or Scrum) and DevOps practices

• Proven track record of working within a technical team to analyze complex problems identify issues and collaboratively deliver effective and efficient solutions

• Solid understanding of one or more common programming languages (e.g. CSOM JavaScript jQuery C# PowerShell XML/XSLT Python R etc.) and related technologies (e.g. SQL Server Internet Information Server Windows Server Microsoft Azure Active Directory etc.)

• Exceptional customer service listening communication and problem-solving skills

• Prior experience in the investment management industry is considered an asset

KEY RESPONSIBILITIES

• Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team following a regular sprint cadence

• Drives technical requirements for assigned platform capabilities and supporting technologies serving as the technical subject matter expert (SME)

• Creates platform maturity roadmaps aligning with business objectives and technical needs while identifying opportunities for standardization automation and optimization

• Designs configures and maintains platform capabilities services and environments in accordance with platform maturity roadmaps and best practices

• Manages project delivery and develops technical documentation ensuring compliance with internal technology governance standards

• Establishes and enforces platform standards and guidelines based on industry best practices communicates expectations to technical teams and ensures adherence to established protocols

• Participates in procurement processes including developing and evaluating Requests for Proposals and oversees the performance of external resources

• Proactively detects risks and issues offers solutions to overcome barriers and delivers advanced levels of platform administration troubleshooting and remediation support

• Fosters and maintains positive working relationships with both internal and external stakeholders

• Encourages knowledge sharing through internal technical communities and resources promoting a collaborative team-based culture

• Applies Agile methodologies and drives continuous improvement in delivery performance through reporting backlog development sprint planning and retrospectives

WHERE YOU WILL WORK

Work from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.

SALARY RANGE

BCI offers a competitive total rewards package which includes a performance-based incentive plan comprehensive health & dental benefits a defined benefit pension plan and paid time off.

The annualized base salary range for this role is CAD $103000 to $124000.

The base salary offered to the successful candidate will consider a wide array of factors including but not limited to the individuals skill set level of experience applicable to the role they are being offered and consideration to internal equity.

We pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance and around the upper quartile of the market for excellent performance.

Actual salaries may vary and may be above or below the range based on various factors including but not limited to experience and expertise.