Lead Front Desk Attendant (evening)

HealthFitness a Trustmark company is a proven leader in providing fitness solutions that engage and connect people both on-site and online to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individuals journey by creating communities of health within the organizations we serve so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support training and development and flexible employment opportunities.

Harvard Recreation managed byHealthFitness is seeking a proactive and customer-service-drivenLead Front Desk Attendantto join our team on campus inCambridge Massachusetts. In this hands-on role youll oversee front desk operations ensuring a smooth welcoming and efficient experience for all members and guests. Youll lead by exampleguiding front desk staff during shifts ensuring tasks are completed promptly and accurately and stepping in to resolve issues as they arise. Youll also provide real-time support to team members while escalating performance concerns to the Membership Manager when needed.

Hours (full-time): 30-35 hours per week

Schedule:

• Summer: Sunday 1pm-5:15pm Mon-Thurs 2pm-9:15pm.
• Academic Year: Sunday-Thursday 4pm-11:15pm.

What you will be doing:

• Keep up to date with Front Desk Staff guidelines expectations and procedures to adhere enforce and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.

• Promptly escalate performance concerns directly to the Membership Manager providing the management team with timely insights into the performance of the Front Desk staff during their shifts.

• On-site assistance with facility oversight and operations to provide efficient upkeep of the three Harvard Recreation buildings. Identify needs and communicate with the Membership Manager & Operations to submit work orders filing the necessary information on the Operations Communications Log determining when to get in contact with Control Center for immediate response while maintaining a constant physical presence within the facility and other operational processes.

• Provide presence and guidance for departmental staff working on-site in the absence of management.

• Support the Assistant Membership Manager with onboarding of Front Desk staff including leading training sessions leading shift shadowing sessions and participating in staff job interviews.

• Work in a heavy customer-facing role such as member check-ins guest sign-ins and transactions as well as assisting with membership sales and renewals as needed.

• Responsible for safety and well-being of all guests visitors and members who utilize the facilities including responding to sudden medical emergencies and providing proper CPR/AED and First Aid care.

• Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests visitors and members receive exceptional service while thriving in a fast-paced team-oriented environment.

• Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.

• Other duties as needed/assigned.

What you bring with you:

• High school diploma or GED

• 2 years of hands-on in-person customer service experience.

• Adult CPR/AED/First Aid certification within 90 days of hire.

• Basic computer skills (word excel outlook etc.) and working knowledge of a member management/point of sale system.

• Ability to navigate electronic systems learning new systems and troubleshoot systems is required.

• Strong interpersonal skills with a focus on clear positive communication.

• Reliable and customer-focused with a strong sense of accountability.

• Proven capability to succeed in a collaborative team environment.

• Bonus if you have experience training and motivating others to achieve a common goal.

Brand: HealthFitness